Family and Peer Support Partner

Children's Hospital Colorado; Aurora (CO); On-site; USD 30,000 - 45,000; Full time

Job summary

Children's Hospital Colorado is seeking a Family & Peer Support Partner to assist patients and families by bridging gaps between health care, social services, and the community. You will facilitate access to services and support families to obtain needed care and resources, contributing to patient treatment through empathy and lived experience as an ally.

The Pediatric Mental Health Institute at CHCO emphasizes compassionate, research-informed care for children, adolescents and families.

Qualifications

• High School Diploma or equivalent is required.
• 3 years' experience assisting patients and families or other healthcare/community experience.
• Must be willing and able to self-identify as having experienced adolescent mental health issues and navigating child-serving systems or be a family member of a child experiencing such conditions.
• Peer Support Specialist Certification at time of hire or obtain within six months of hire.

Responsibilities

• Advocate for the medical and psychosocial needs of patients and families and support transition processes.
• Provide information, referrals, and support to youth and families living with a chronic illness.
• Assist families in hospital, community and home settings to remove barriers to access services.
• Educate on issues related to supporting youth with mental health challenges and adherence to care.
• Complete case management activities and facilitate care coordination.
• Collaborate with patients, physicians, social workers, and clinics to ensure continuum of care.
• Communicate information to healthcare team about psychosocial needs.
• Participate in psychosocial activities and classes to boost coping and health literacy.
• Provide encouragement to remove barriers to services or entitlements.
• Identify barriers faced by families and relay data to internal teams.
• Maintain confidentiality per HIPAA and practice patient-centered care.

Skills

Active listening

Reading and writing

Confidentiality

Education

High School Diploma or equivalent

Job description

Job Overview

The Family & Peer Support Partner assists patients and families by providing intermediary services between the health care system, social services, and the community. Facilitates access to services in support of families and assist in the obtaining of care and resources needed to maintain their health. Contributes to patients' treatment through support and encouragement, with shared lived experiences, as an ally, in patients and family efforts to become healthier.

Children experiencing mental health issues and their families feel a lot of uncertainty and our experts are here to provide compassionate care and support. The Pediatric Mental Health Institute at Children's Hospital Colorado provides the highest quality mental health services to children, adolescents and their families. We deliver evidence-based, family-focused and youth-centered services that make a difference. That means that everything we do is backed by the most recent research and focused on the needs of your child and your whole family. The Care Transitions Team at Children's Hospital Colorado supports the coordination and wrap around care for children with behavioral health needs as they go between hospital and community services. The goal of this team is to facilitate the movement along the care continuum and eliminate barriers for families in accessing needed mental health services. This interdisciplinary team includes behavioral health placement specialists, behavioral health care coordinators, education specialists, family navigators, and family and peer support partners who join together to support children and families and help them to successfully navigate the mental health system of care.

Additional Information

• Department Name: PMHI Care Transition Team
• Job Status: Full time, 40 hours per week.
• Shift: Monday to Friday 8:00am to 4:30pm, Work hours may vary depending on the needs of the role, which may also require the occasional weekend.

Duties & Responsibilities

Population Specific Care

• Neonate - <30 days
• Infancy - >30 days to 1yr
• Toddlers - >1yr to 3yrs
• Pre‑Schoolers - >3yrs to 5yrs
• School age - >5yrs to 13yrs
• Adolescent - >13yrs to 18yrs
• Adult - >18yrs to 65yrs

Essential Functions

1. Works in collaboration with an interdisciplinary care team to advocate for the medical and psychosocial needs of patients and families in the Pediatric Mental Health Institute of CHCO, and support patients and families with transition process.
2. Provides information, referrals, and support to youth and young adults and their families who are living with a chronic illness. Assesses patient needs to customize appropriate internal and external resources. Assists families in hospital, community and home settings to remove barriers related to access services.
3. Supports patients to cope with the social, emotional, and psychological challenges impact of living with a chronic medical condition.
4. Educates on issues related to supporting youth with mental health challenges and their families, including problems of adherence to pill therapy; the nature of optimal medical care; the importance of regular attendance to scheduled clinic visits; and the obstacles to transition to care.
5. Completes case management activities consistent with department quality assurance and quality improvement standards and facilitates the medical and psychosocial care of patients.
6. Collaborates with patients, physicians, nurse practitioners, social workers, and clinics in adherence to continuum of care for youth and their families and assess for appropriate resources and support patient with successfully linking to services.
7. Communicates information to members of the healthcare team to provide an understanding of the unique psychosocial or emotional needs of the patients.
8. Participates in psychosocial activities and classes provided to patients to increase emotional coping and increase health literacy skills.
9. Provides encouragement and support as needed to remove barriers, preventing families from receiving services or entitlements as needed.
10. Identifies trends in barriers experienced by families when seeking care and provides data to internal team members.
11. Maintains confidentiality of patients as stated in HIPAA policy. Utilizes principles of cultural‑responsiveness and patient‑centered care into clinical services.

Scope & Level

• GUIDELINES: Developmental, standard, or intermediate level. Guidelines are generally numerous, well established, and directly applicable to the work assignment. Work assignment and desired results are explained by general oral or written instructions.
• COMPLEXITY: Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy. Employee primarily applies standardized practices.
• DECISION MAKING: Decisions or recommendations on non‑standardized situations are limited to relating organizational policies to specific cases. Brings non routine issues to supervisor. Problems that are not covered by guidelines or are without precedent are taken up with the supervisor.
• COMMUNICATIONS: Contacts with the patients, families, or employees where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment are required within the parameters of the job function.
• SUPERVISION RECEIVED: Under normal supervision, within a standardized work situation, the employee performs duties common to the line of work without close supervision or detailed instruction. Work product is subject to continual review.

Minimum Qualifications

• Degrees
  • High School Diploma or equivalent
• Experience
  • (3) years' experience assisting patients and families or other related healthcare/community experience.
  • Must be willing and able to self‑identify as having experienced adolescent mental health issues and navigating child‑serving systems or be a family member of a child experiencing such conditions.
• Licenses & Certifications
  • Peer Support Specialist Certification at time of hire or obtain within six (6) months of hire. Please insert details here for LIC

The ideal candidate will have the ability to set clear boundaries, is proficient at reading and writing, has active listening skills, is open and receptive to learning and receiving feedback, and has an understanding of confidentiality and patient privacy. In addition, experience working on a multidisciplinary team is preferred but not required.

Schedule / Shift

• 40hrs FT
• M-F 8-430p

Salary Information

Pay is dependent on applicant's relevant experience.

Hourly Range: $22.21 to $33.31

Benefits Information

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job‑related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non‑job‑related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

Estimated Close Date: 09/24/2026