Family Advocate

Commonpoint; New York (NY); On-site; USD 53,000 - 60,000; Full time

Job summary

Commonpoint in Jamaica, NY seeks a Family Advocate for the Family Enrichment Center to support families through the protective factors framework. The role focuses on engagement, advocacy, referrals, and co-designing offerings with community members.

Located at 147-25 94th Avenue, Jamaica, this full-time position runs 35 hours per week, starts October 5, 2026, and offers a salary of $52,500-$60,000. Non-Union; equal opportunity employer.

Qualifications

• Bachelor's degree in social work, public policy, education, public administration, or related field; and three (3) years of professional experience.
• Bilingual in Spanish is strongly preferred.
• Strong interpersonal and communication skills.
• Familiar with community resources and local stakeholders.
• Experience with Microsoft Office, Google Suite and Zoom.

Responsibilities

• Contribute to day-to-day operation of the FEC including building connections with staff, residents, and partners; co-designing and delivering offerings; providing advocacy and referrals; creating a welcoming space using the protective factors model.

Skills

Bilingual Spanish

Trauma-informed approach

Community engagement

Microsoft Office

Google Suite

Zoom

Project coordination

Education

Bachelor's degree

Tools

Pro Tools

Canva

Salesforce

Adobe Creative Suite

Job description

About the Job.

Commonpoint is a non-profit, multi-service agency with flagship sites in Little Neck, Bayside, Forest Hills, East Elmhurst, and Jamaica with 80 additional sites throughout the community that provides a diverse array of programs and services to over 85,000 individuals. The mission is to sustain and enhance the quality of family and individual life for all members of our community, regardless of religion, ethnic or cultural background, national origin, gender identity or expression, sexual preference, age, or disability, within a pervasive and inclusive environment that facilitates individual growth, meets individual needs and builds community. We accomplish this mission through a broad range of social, educational, and recreational services that reach community members of all ages and backgrounds.

Program Overview:

Within our framework of holistic, strength-focused, and family-supported practice, an individual hired as the Family Advocate of the Family Enrichment Center (FEC) will report directly to the Director of the Family Enrichment Center.

The FEC will be a warm and welcoming community gathering space located in Queens. It will serve as a place where any member of the community can seek support, information, and services. Designed with a home-like atmosphere that mirrors the surrounding community, the FEC will provide direct services, activities, and resources aimed at promoting family well-being and empowerment. Through collaboration with FEC staff, families will play a pivotal role in driving the planning, development, and sustainable co-ownership of the center. Families participating in FEC programs will be encouraged to contribute their expertise through co-designing and volunteering opportunities, fostering meaningful engagement with neighbors and peers. The FEC's objective is to enhance families' protective factors while fostering community connections, capacity, and resilience by working with families and local leaders to identify community strengths and develop programs (called "offerings").

Qualifications:

• Bachelor's degree required in social work, public policy, education, public administration, or related field; and three (3) years of professional experience.
• Bilingual in Spanish is a strongly preferred.
• Reside in or near the Briarwood FEC community, or reside close enough to arrive promptly, in the event of an emergency.
• Strong interpersonal skills and the ability to warmly connect with and engage children, youth, and adults individually and in groups.
• Strong verbal and written communication skills.
• Familiar with the community and its assets and resources, such as other programs, services, supports, local civic groups, and community leaders.
• Ability to perform multiple tasks effectively in a fast-paced, challenging, and constantly changing environment.
• Must have a commitment to work from a trauma-informed, strength-based, youth and family development perspective.
• Must be able to work a flexible schedule including evenings and weekends, attending community events is required.
• Demonstrate unwavering commitment to social justice principles in all interactions within the community.
• Demonstrated ability to establish a strong rapport with an urban adolescent population and their families.
• Microsoft Office, Google Suite, and Zoom required, familiarity with Protools, Canva, Social media management, and Salesforce preferred.
• Experience in audio engineering, multimedia production, and digital content creation is highly desirable. Candidates with experience in audio recording, podcast production, photography, videography, graphic design, or digital media production are encouraged to apply. Proficiency with professional software such as Pro Tools, Adobe Audition, Logic Pro, Adobe Premiere Pro, DaVinci Resolve, Adobe Photoshop, Lightroom, CapCut, Canva, or comparable platforms, as well as experience operating professional audio, video, photography, and lighting equipment, is considered a strong asset.

DUTIES AND RESPONSIBILITIES:

• The Family Advocate is responsible for contributing to the day-to-day operation of the FEC including building connections with other staff, residents, and community partners; co-designing and delivering relevant programming and activities (offerings); providing advocacy and making referrals for participants; and creating a warm and inviting gathering place for families and individuals using the protective factors model to support community resilience.
• Coordinate meetings, provide support, and collaborate with a team of local parents, subject experts, and other residents to deliver monthly events and activities (offerings) held at the FEC.
• Foster a culture of respect built on the belief that families and communities possess the inherent strengths and knowledge needed to succeed given the right access to opportunities and support.
• Provide advocacy, outreach, and referrals to connect participants to service providers and other programs that have resources to offer.
• Engage groups of local community members of all ages and guide them through the co-designed activities and programming of the FEC.
• Manage enrollment and attendance at offerings and events.
• Care for and attend to the physical space of the FEC program to ensure it is safe, welcoming, organized, and appealing to participants and community members.
• Effectively utilize tracking and reporting mechanisms and accurately enter data and run reports in the FEC website and other agency databases as needed to obtain program-level data, compiling statistical or written reports for agency and external stakeholders.
• Contribute to the FEC website to communicate with and engage members.
• Create monthly calendars, Flyers, and other communication.
• Maintain familiarity with all Commonpoint programs and services and share resources as needed.
• Complete documentation and data entry as required by the funder and agency.
• Build and maintain close, daily interactions with co-workers and supervisors.
• Effectively communicate with outside agency staff.
• Work is primarily in a community-based setting in a shared space.
• Contribute to the development and delivery of multimedia and creative programming that reflects community interests. While not required, experience in audio engineering, multimedia production, digital content creation, podcast production, photography, videography, and the use of professional production software and equipment is considered a valuable asset.
• Additional related duties as assigned.

Job Details:

• Location: 147-25 94th Avenue, Jamaica, NY, 11435.
• Hours: Full-Time, 35 Hours/Week.
• Start Date: October 5, 2026.
• Salary: $52,500-$60,000.
• Non-Union Position.

Due to the high volume of applicants, only qualified candidates will be contacted.

Commonpoint is an equal opportunity employer.