Fall Intern - Home Lending AI Governance and Program Support

PenFed Credit Union; San Antonio (TX); Hybrid; USD 30,000 - 33,000; Full time

Job summary

PenFed Credit Union in San Antonio, TX is seeking a Hybrid Fall Intern for Home Lending AI Governance and Program Support. The role provides analytical, documentation, and coordination support to the Home Lending AI governance program.

You will work with senior leadership on testing, monitoring, and program management activities within a regulated financial institution. This internship emphasizes hands-on exposure to responsible AI practices, cross-functional collaboration, and enterprise AI

Qualifications

• This position is open to students pursuing a Bachelor's or Master’s degree in Data Analytics, CS, IS, AI, Cyber Security or related field.
• Demonstrated interest in AI, data governance, or enterprise transformation.
• Proficiency in Word, Excel, PowerPoint; ability to work independently and in a team.
• Strong written and verbal communication; analytical, interpersonal, and decision‑making skills.
• Experience presenting project findings to senior management is preferred.
• Experience with AI tools is preferred.

Responsibilities

• Assist with documentation, organization, and maintenance of AI governance artifacts and inventories.
• Support AI monitoring, testing, and reporting through data gathering and analysis.
• Prepare executive-ready materials such as briefings, dashboards, and status updates.
• Conduct research on AI governance, regulatory considerations, and trends.
• Coordinate meetings and forums related to AI initiatives; collaborate with cross-functional partners.
• Perform general analytical and program management support to advance enterprise AI initiatives.

Skills

Analytical thinking

Communication skills

Team collaboration

Proactive attitude

Education

Bachelor’s or Master’s degree in relevant field

Competitive GPA

Tools

Microsoft Office Suite

Snowflake

Agentforce

Job description

PenFed is hiring a (Hybrid) Fall Intern - Home Lending AI Governance and Program Support at our San Antonio, Texas Service Center. The Fall Intern - AI Governance & Program Support provides analytical, documentation, and coordination support to PenFed’s Home Lending organization. Working closely with the Senior Director, this intern supports Home Lending AI governance, testing, monitoring, and program management activities. The role offers hands-on exposure to responsible AI practices, department-scale technology oversight, and cross-functional collaboration within a regulated financial institution.

Equivalent combination of education and experience is considered.

• Currently pursuing a Bachelor’s or Master’s degree in Data Analytics, Computer Science, Information Systems, Artificial Intelligence, Cyber Security or a related field.
• Demonstrated interest in artificial intelligence, data, technology governance, or enterprise transformation.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Copilot).
• Proactive attitude with the ability to work independently and as part of a team.
• Exceptional written communication skills and strong oral communication skills.
• Strong analytical, interpersonal, and decision-making skills.
• Experience presenting project findings to senior management, preferred.
• Experience with Snowflake or Agentforce, preferred.
• Must have a competitive GPA/demonstrate a strong work ethic.
• Experience using A.I. tools preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

No Travel required.

Pay Transparency The anticipated starting hourly rate for this role is $22 for Juniors, $24 for seniors.

#LI-Hybrid

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Assist with documentation, organization, and maintenance of AI governance artifacts, including inventories, intake records, testing documentation, and approvals.
• Support AI monitoring, testing, and reporting activities through data gathering, analysis, and summary preparation.
• Help prepare executive-ready materials such as briefings, summaries, dashboards, and status updates.
• Conduct research on AI governance, responsible AI practices, regulatory considerations, and emerging trends.
• Support coordination of meetings, working sessions, and community-of-practice forums related to AI initiatives.
• Collaborate with cross-functional partners including technology, risk, compliance, and business teams.
• Perform general analytical and program management support as needed to advance enterprise AI initiatives.

*This role is responsible for ensuring business continuity.*