Falcon, Project Manager - 1490

West Star Aviation Inc.; Chattanooga (TN); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K match

Paid time off

Weekly pay

Job summary

West Star Aviation Inc. is seeking a Project Manager in Chattanooga, TN to oversee aviation maintenance projects and coordinate with customers, departments, and FAA requirements.

You will manage multiple projects, ensure timely updates, and maintain high customer satisfaction. The role requires strong organizational skills, independent work, and excellent communication to support sales, contracts, and after-service follow-up.

Qualifications

• 5–10 years prior experience in business aviation MRO activities.
• Experience with FAA paperwork, work orders and billing processes.
• Extensive customer contact and customer service experience.

Responsibilities

• Interface with department managers as primary functions; assist with work order processing.
• Coordinate with customers on squawk approval and deposit processing; close WOs as needed.
• Work independently and manage multiple projects; coordinate large projects and customer support.
• Plan and coordinate overview of aircraft work flow; provide schedules as needed by scope.
• Serve as central point of contact for customers and West Star personnel; communicate clearly in English.
• Assist Sales and Contracts Departments for assigned aircraft; perform post-departure follow-up with customers.

Skills

Project management

Customer service

Communication

Analytical skills

Education

High school diploma

Airframe & Powerplant license beneficial

Aviation training

College degree beneficial

Management training beneficial

Driver's license or passport ideal

Job description

Falcon, Project Manager - 1490

Full Time

On-Site

Chattanooga, TN, USA

Posted 30+ days ago

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.

What you can expect as a Project Manager at West Star:

This position requires a well-rounded knowledge of business aviation maintenance, avionics, and modifications. This includes customer contact and support as well as interface with department managers as primary functions. Assisting with work order processing, coordination with the customer on squawk approval, deposit processing, and closing WOs are some examples of daily responsibilities. Job duties will vary each day and will encompass projects as designated by the Senior Project Manager. Will be required to work independently and manage multiple projects. Coordination of large projects and customer support are critical.

You Will Be ESSENTIAL To Many FUNCTIONS Including

• Dedication to the projects assigned, working as necessary to make sure each customer leaves impressed.
• Pre-arrival coordination of assigned customer projects. Arrival de-brief coordination.
• Plan and coordinate overview of aircraft work flow, providing schedule calendars as necessary depending on work scope.
• Assistance with any department if problems arise.
• Central point of contact for customers and West Star personnel.
• Work independently on projects and coordinate multiple projects as assigned. Schedule and work quality are essential in these functions.
• Work with customer in project management, pricing and customer support roles.
• Assist as necessary with Sales and Contracts Departments for assigned aircraft.
• Post departure follow up with customer.
• Effectively and clearly communicate (i.e., speak, write, read) in English
• Any other job-related duties as assigned by management.

Your Education

• A High school diploma or equivalent.
• Airframe and Powerplant License beneficial.
• Aviation specific training a benefit.
• College education or degree beneficial.
• Management, leadership, and customer service training beneficial.
• A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.

Your Experience

5-10 years prior experience in business aviation MRO activities is preferred. You will need to have general experience with FAA paperwork, work order and billing processes. Extensive customer contact and customer service experience is required.

Your Initiative

We’re looking for team players who are self-motivated and able to perform in a fast paced environment where working under specific deadlines and time constraints will be common. Must be well organized, have a high attention to detail, strong written/verbal/analytical and interpersonal skills and follow all company/FAA safety rules and guidelines.

Your Sense Of Responsibility

• Perform all work in accordance with Federal Aviation Administration guidelines.
• Follow all company and safety rules during performance of duties.
• Maintain customer oriented work habits.
• Direct the work and flow of multiple projects.
• Assistance in completion of work orders, FAA paperwork and billing items.
• Some travel may be required.

Other Particulars

Physical Requirements

• Lifts 50 lbs.
• Routine walking, bending, squatting, sitting and use of stairs.
• Routing or repetitive physical motion with arms and hands.
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• Basic personal computer operations.

Mental Requirements

• Work with others in a professional manner.
• Prioritize workload.
• Coordinate projects.
• Extensive customer contact skills.
• Understanding and implementation of regulations and guidelines.

Supervision

• Work with minimal supervision.
• Work with other project managers coordinating projects in a cooperative manner.

Working Conditions

• The majority of work will be accomplished in an office environment.
• Will also work in a hangar environment which can include varied temperatures from very hot to very cold.
• Some varied positions in and around aircraft.

Equipment Used

Personal computer.

Company Description

With over 78 years of industry experience, West Star Aviation stands as a leading independent Maintenance, Repair and Overhaul (MRO) provider. Employing over 3,000 professionals, we offer comprehensive services from our strategically located full-service facilities in East Alton, IL; Grand Junction, CO; Chattanooga, TN; Millville, NJ; Perryville, Missouri; and Statesville, NC as well as satellite locations in Denver, Houston, Minneapolis and Chicago. Our extensive capabilities encompass maintenance, paint, interior, and avionics services, supported by the largest Aircraft On Ground (AOG) network in the country, ensuring prompt and reliable mobile repair services nationwide.