Failure Investigation Technician I

Tandem Diabetes Care, Inc.; North Dakota; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits including medical, Rx,

11 holidays per year

20+ days PTO with accrual

401k with company match

Employee Stock Purchase Plan

Job summary

Tandem Diabetes Care, Inc. is seeking an Entry-level Failure Investigation Technician to support evaluation of returned products within an FDA-regulated environment. You will assist Sr.

Technicians with electrical and mechanical analysis to determine causes of failure, following established procedures and equipment SOPs. This fully onsite role is located in San Diego, CA, with training provided onsite. Shift is Monday through Friday, 7:00 AM – 4:00 PM PST, in a company committed to people and

Qualifications

• Basic knowledge of electrical and mechanical theories.
• Ability to explain technically complex ideas.
• Able to share information in written or verbal form.

Responsibilities

• Perform failure investigations of returned insulin pumps and disposable devices.
• Conduct verification testing to approved protocols.
• Review manufacturing history to identify lot correlations for root cause.
• Investigate component-level failure analyses and failure modes.
• Interpret electrical schematics to troubleshoot devices.
• Review failure analysis reports and suggest corrective actions.

Skills

Electrical theory

Mechanical theory

Communicate clearly

Team collaboration

Microsoft Office

PPE knowledge

Education

Associate Degree in Electronics/Engineering/Mechanical Technology

High School Diploma

Job description

Grow With Us

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

Stay Awesome

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com

A Day In The Life

Entry-level position that provides technical and process assistance to Sr. Technicians for the evaluation of returned product within an FDA regulated environment. Provides technical knowledge on the electrical and mechanical characteristics of systems and/or integrated circuits, components, sub-components and systems to determine the cause of failure, including the verification of analog and digital performance. Follows methods, processes, procedures and equipment operating procedures to assist the failure investigation process.

Failure Investigation Technicians Are Also Responsible For

• Performs the failure investigations of returned insulin pumps and disposable devices; documents findings and provides data used for trending.
• Conducts verification testing of returned medical devices to approved protocols.
• Reviews product manufacturing history, including rest results, in support of identifying lot to lot correlations for root cause.
• Investigates component level failure analysis to determine performance and failure modes.
• Interprets of electrical schematics in support of troubleshooting of electromechanical devices.
• Reviews failure analysis reports, and recommends corrective actions to the Quality organization.
• Maintains investigation process and analyzes problem logs/trends to identify issues to Failure Investigation Management
• Confirms completion of required training plan before assuming job responsibilities.
• Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.
• Other responsibilities as assigned.

When & Where You’ll Work

This position is fully onsite and open to candidates located in San Diego, California. Equipment for the role will be provided and training will occur onsite. This position will work Monday - Friday from 7:00 AM - 4:00 PM PST.

What You’ll Need

• Basic knowledge of the electrical and mechanical theories
• Ability to express technically complicated ideas and explain them to others.
• Able to effectively share information regarding issues in written or verbal form
• Skilled at participating in team cooperation and a commitment to team success.
• Proficient with Microsoft Office and Internet.
• Basic knowledge of electrical and mechanical test equipment
• Familiar with personal protective equipment (PPE) for protecting against blood borne and other bio-hazardous pathogens.

Minimum Education

• High School Diploma or equivalent required.
• Associate Degree in Electronics Technology, Engineering Technology, Mechanical Technology, or a related technical discipline preferred.
• Equivalent combination of education, technical training, and relevant work experience will be considered.

Minimum Experience

• 1 years’ experience in a technical role preferably in a medical device manufacturing environment.
• Experience in product development, test, and validation

Compensation & Benefits

The base hourly pay for this position is $20.50 - $23.00. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate’s location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes incentive compensation, equity, and a robust benefits package.

• Tandem offers health care benefits such as medical, dental, vision available your first day, as well as health savings accounts and flexible saving accounts.
• You’ll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (with accrual starting on day 1) and you will have access to a 401k plan with company match as well as an Employee Stock Purchase plan.

You Should Know

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information. Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.

SPONSORSHIP:

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Why You’ll Love Working Here

At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now?

Application Deadline

The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.