Failure Analysis Engineer - Manufacturing

Supermicro; San Jose (CA); On-site; USD 90,000 - 125,000; Full time

Job summary

Supermicro is seeking a highly skilled Failure Analysis Engineer - Manufacturing to lead investigations into product failures and drive root cause identification for improved reliability and performance.

You will collaborate with design, manufacturing, and support teams, run tests, and report findings while mentoring junior staff and coordinating corrective actions across manufacturing lines.

Qualifications

• Bachelor’s or Master’s degree in Engineering (Electrical, Computer, Mechanical, or related).
• 3+ years experiences in related roles with hands-on server/rack systems or failure analysis labs.
• Strong understanding of server/rack architecture, OS and GPU systems.
• Familiar with oscilloscopes and analysis flows/methodology.

Responsibilities

• Investigate hardware, software, and network-related failures in servers and related systems to identify root causes.
• Run tests to reproduce failure modes and validate fixes.
• Perform reporting on failure analysis and action items.
• Work with design, manufacturing, engineer, and support teams to implement design changes and process improvements.
• Perform hardware repairs, component replacements, and system reconfigurations to restore service quickly.
• Provide mentoring, coaching and development for junior-level resources.

Skills

Root Cause Analysis

Troubleshooting

Hardware Testing

Team Collaboration

Education

Bachelor's or Master's in Engineering

Tools

Oscilloscopes

Server/Rack systems knowledge

Job description

Job Req ID: 30223

About Supermicro

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary

We are seeking a highly skilled and experienced Failure Analysis Engineer - Manufacturing to join our team at Supermicro. In this pivotal role, you will lead critical investigations into product failures, utilizing your deep expertise in failure analysis methodologies to drive root cause identification and implement corrective actions that enhance product reliability and performance.

Essential Duties And Responsibilities

• Investigate hardware, software, and network-related failures in servers and related systems to identify root causes
• Run tests to reproduce failure modes and validate fixes.
• Perform reporting on failure analysis and action items.
• Work with design, manufacturing, engineer, and support teams to implement design changes and process improvements
• Perform hardware repairs, component replacements, and system reconfigurations to restore service quickly
• Provides technical support to internal and external customers (travel required)
• Provide mentoring, coaching and development for junior-level resources

Qualifications

• Bachelor’s or Master’s degree in Engineering (Electrical, Computer, Mechanical, or related), or a related technical field
• 3+ years experiences in related roles, with hands‑on experience in server/rack systems, data centers, or failure analysis labs
• Strong understanding of server /rack architecture, operation system and GPU systems
• Familiar with oscilloscopes and strong knowledge of analysis flows and methodology.
• Ability to troubleshoot complex hardware/software issues and think critically under pressure.
• Circuit board design background experience a plus

Physical Requirements And Work Conditions

• Able to stand, sit, walk, bend, stoop, reach, lift, and carry items.
• Perform tasks that require standing and walking for long periods up to entire shift.
• Lift, carry, push and pull in an excess of 25lb and up to 40lbs. Able to utilize a "buddy system" for moving objects more than 50 lbs

(For applicable positions: Must be able to operate pallet jack and forklift efficiently and safely.)

• Must be able to wear safety shoes, earmuffs or other required PPE as needed.
• Primarily works indoors with controlled climate conditions.

Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

Salary Range

$90,000 - $125,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.