Facility Operations Assistant Lead

Life Time Inc.; Westwood (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully subsidized gym membership

Product and service discounts

401(k) retirement plan with company ‑‑

Training and professional development

Paid sick leave

Job summary

Life Time Inc. is seeking a Facility Operations Assistant Manager to support the manager in delivering clean, safe facilities and excellent member service. The role involves training staff, coordinating schedules, and stepping in when the Manager is not present.

Candidates should have a high school diploma or GED, CPR/AED within 30 days, and relevant certifications (AFO, CPO). A year of customer service experience is preferred, with a flexible schedule to meet business needs.

Qualifications

• Minimum High School Diploma or GED, CPR/AED within 30 days
• AFO certification required; CPO license within 3 months of hire
• 1 year of customer service experience preferred

Responsibilities

• Assist Facility Operations Manager in delivering clean, safe facilities
• Support budget recommendations and cost controls
• Provide ongoing staff training, coaching, and feedback
• Coordinate and create Operations staff schedules and attend department meetings
• Engage with members to gather feedback and resolve issues
• Ensure OSHA policies compliance and safety practices

Skills

Customer service

Training teammates

Coaching

Scheduling

Education

High School Diploma or GED

CPR/AED certification

Aquatic Facilities Operator Certification (AFO)

Certified Pool Operator license (CPO)

Job description

Position Summary

The Facility Operations Assistant Manager is a full-time position that assists the Facility Operations Manager in delivering clean and functioning facilities while providing excellent customer service. This may include maintaining club space, training fellow team members, and being the source of managerial support when the Manager is not present. The Facility Operations Assistant Manager works the opposite schedule of the Facility Operations Manager and must be flexible to meet the needs of the business.

Job Duties And Responsibilities

• Assists staff in maintaining locker rooms, fitness floors, common areas, and amenities
• Responds to member feedback with urgency and provides follow up communication with solutions
• Assists the manager with monthly and annual budget recommendations
• Assists in training team members through providing on going training, coaching, counseling, and continuous feedback
• Serves on the club Safety Committee ensuring policies and regulations are in compliance with OSHA regulations
• Assists with the recruiting and interviewing for the Operations department
• Attends weekly department head, Operations department, and "all club" meetings
• Builds positive relationship with members while gathering feedback
• Coordinates and creates Operations staff schedules

Position Requirements

• High School Diploma or GED
• CPR/AED certification required within the first 30 days of hire
• 1 year of customer service experience
• Aquatic Facilities Operator Certification (AFO)
• Certified Pool Operator license (CPO) within 3 months of hire
• Must be available to work a flexible schedule to meet the needs of the business

Preferred Requirements

• Health and fitness operations experience
• College degree in business, hospitality, or related field
• Experience with building operations

Pay

This is an hourly position with wages starting at $26.00 and pays up to $34.75, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.