Facility Navigator

Pc Cfl; Town of Florida, Northern (NY, KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision insurance

Life insurance

PTO

Holiday pay

Bonus structure

401K with company match

Job summary

Pc CFL is seeking a Facility Navigator to act as the main liaison between the Skilled Nursing Facility and Home Physicians Group. You will support staff, document patient information, and coordinate with schedulers and providers.

The role requires CMA/MA certification or equivalent experience, familiarity with EMR systems, and strong communication and organizational skills. On-site position with competitive benefits is offered by Home Physicians Group.

Qualifications

• High school diploma or GED.
• Medical Assistant Certification with license number or 1–2 years of experience.
• Post high school education is advantageous.
• Experience in medical setting with Medical Terminology, EMR, and basic pharmacology.
• Proficient in Microsoft Office; strong typing and filing skills.
• Excellent communication and organizational abilities.

Responsibilities

• Provide quality patient care and support facility staff.
• Maintain professional relationships with clinical management and providers.
• Communicate with schedulers to keep patient status up to date.
• Document patient visits, including medications, history, and codes.
• Use multiple EMR systems and ensure HIPAA confidentiality.

Skills

Medical Terminology

EMR systems

Pharmacology

Microsoft Office

Communication

Organizational skills

Critical thinking

Problem solving

Data entry

HIPAA compliance

Education

High school diploma or GED

Medical Assistant Certification

Job description

SUMMARY:

The Facility Navigator role refers to supporting staff that will become the main point of contact between the designated facility (Skilled Nursing Facility) and Home Physicians Group.

QUALIFICATIONS & ATTRIBUTES:

• High school diploma or GED.
• Medical Assistant Certification with license number or experience:
  • 1 year of previous medical assistance experience.
  • 2 years of previous medical assistance experience if uncertified.
• Post high school education is advantageous.
• Proven experience working in a medical setting including knowledge of:
  • Medical Terminology
  • EMR systems
  • Basic pharmacology
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• The ability to type and file accurately.
• Strong communication, interpersonal and presentation skills.
• Good computer and electronic record skills.
• Excellent organizational skills.
• Aptitude in problem-solving, critical thinking, and decision-making.
• Excellent written and verbal communication skills.
• Strategic thinking and analytical skills.

MAJOR AREAS OF RESPONSIBILITY:

• Live and practice the Mission of HPG by providing quality patient care.
• Provide quality customer service and communicate on a regular basis with the designated facility staff.
• Maintain a healthy professional relationship with clinical management and rounding providers.
• Communicate on a regular basis with clinical management and rounding providers.
• Ability to properly communicate with schedulers to ensure patients clinical status are up to date and providers visits are appropriate for their encounter types and reasons for visits (as needed).
• Ability to properly communicate with medical record specialists and case management in order to comply with patient’s record updates and continuity of care.
• Ensures proper documentation for patients’ visits, including but not limited to completing the face-sheet portion, which includes:
  • Current medications
  • Past medical history
  • Social History
  • Surgical History
  • Allergies
  • Code Status
  • Vitals
  • ICD-10 codes and diagnosis
• Assist providers in conducting Annual Wellness Exam and MIPS visits questionnaires.
• Ability to utilize multiple EMR systems, including medical AI programs, in order to record the most accurate documentation.
• Demonstrates adherence to HIPAA confidentiality standards.
• Coordinates and establishes a professional relationship with facility staff and patients to properly capture patient’s demographic, insurance data, health records, diagnostic results, and any pertinent information.
• Ensure all patients’ needs are addressed by our medical providers.
• Communicates and establishes interpersonal relationships with patients, patients’ families and LOAs.
  • Communicate basic clinical information to staff and patients.
• Updates patients’ health record on a regular basis, including diagnostic results, clinical reports, medication changes, etc.
• Ability to capture vital signs as needed.
• Follow up with proper prescription refills procedures.
• Ability to monitor and follow up patient medical condition changes, by recognizing and reporting acute abnormal findings.
• Ensure all pertinent information including diagnostic results and reports are available for providers to review.
• Ability to recognize and promptly respond to urgent/emergent situations on a proper matter.
• Demonstrates adherence to Chronic Care Management standards and expectations.

Competitive compensation, Medical, dental and vision insurance available, Life insurance, PTO, Holiday pay, Bonus structure, 401K with company match

Education

High School (Medical Assistant Certification with license number. 1 year of previous medical assistance experience, 2 years of previous medical assistance experience if uncertified.)

Skills

On site position - Must be certified - CMA, RMA, CCMA (or similar) or 2 years previous medical assistant experience, Proven experience working in a medical office, Working knowledge of medical terminology and medical insurance plans, Proficient in Microsoft Office applications, Strong communication, Interpersonal and presentation skills, Some travel required to and from assigned facilities