Facility Manager (Full-Time) (PM Shift) (Victorville, CA)

Phoenix Houses of California; Victorville (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Phoenix Houses of California is seeking a Facility Manager to oversee safety, security, and efficiency of the facility across shifts. You will supervise Recovery Support Staff and clients, coordinate drills and transport, and ensure thorough documentation in EHR and logs.

The role requires leadership, experience in co-occurring treatment settings, and a valid CA driver’s license. Excellent communication and bilingual Spanish skills are preferred.

Qualifications

• 3 years of experience in a co-occurring residential or outpatient treatment setting
• 2 years of supervisory experience in a co-occurring residential or outpatient treatment setting
• Valid California Driver's License and proof of automobile insurance
• TB test clearance required annually

Responsibilities

• Interview and hire Recovery Support Staff.
• Provide day-to-day supervision of Recovery Support Staff and clients.
• Ensure safety, security, and efficiency of the facility.
• Schedule drills (fire, earthquake, etc.) and document compliance.
• Document in EHR and staff/client logs.
• Lead team meetings and provide staff training.
• Coordinate transport for patients to off-site appointments and events.
• Maintain positive relationships with staff, residents, and families.

Skills

MS Office

Communication skills

Time management

Team leadership

Bilingual in Spanish

Education

High school diploma or equivalent

AOD Counselor credential (DHCS)

Tools

Electronic Health Record

Job description

Position Summary

Reporting to the Operations Manager, the Facility Manager is responsible for assisting in ensuring the safety, security, and efficiency of the facility and support staff for the assigned shift/team.

• Responsible for the interviewing and hiring of Recovery Support Staff (all shifts).
• Responsible for providing day-to-day supervision of all Recovery Support Staff and clients. Provides spontaneous and unscheduled attendance and review of all treatment components.
• Assists the Operations Manager to ensure the safety, security, and efficiency of the facility always. Conducts contraband searches in accordance with policy and procedures.
• Provides client supervision in a safe, therapeutic setting. Documents room/bed checks and facility checks as required by policies and procedures.
• Assists in scheduling fire, earthquake, and all other required drills per facility licensure and documents as appropriate.
• Assists with and conducts investigations of major incidents in the community as necessary.
• Responsible for scheduling to ensure adequate direct care staffing to provide support and security to the treatment community within state and federal compliance guidelines.
• Maintains accurate documentation in staff logs, client charts, facility forms, and other reports in a timely manner in accordance with policies, procedures, and regulations. Documents all notes, occurrences, and incidents in the Electronic Health Record as required and by the end of each shift.
• Attends supervisor, staff, and other meetings in accordance with job duties. Leads team meetings as needed.
• Conducts supervision with direct reports regularly and documents accordingly. Prepares corrective action plans for staff when necessary.
• Participates and facilitates the occurrence of shift change. Ensures that all occurrences/incidents are documented appropriately, facility and cabinets are secure, supplies are stocked for the next shift, and that all keys and other property are accounted. Reports and checks for damages, safety issues, or another program/facility concerns.
• Promotes utilizes and assists the Operations Manager with training staff on the treatment method for substance abuse treatment. Provides on-the-spot job support and training of staff in the utilized model.
• Facilitates routine groups and/or individual counseling with patients and maintain records of these using prescribed documentation guidelines.
• Accurately prepares all supervisory reports and documentation in a timely fashion.
• Prioritizes work requirements and maintains the quality output of the department.
• Implements new programs and procedures in coordination with the management team.
• Promote clear, direct, and healthy staff communication patterns.
• Maintains a positive relationship with staff, residents, parents, and other agency contacts.
• Provides on-call support for Recovery Support Staff and covers shifts as needed.
• Always ensures training compliance for self and all Recovery Support Staff.
• Conducts and oversees all facility drug testing in accordance with Phoenix House policy and clinical need.
• Ensures compliance with daily schedule, the fidelity of groups, and documentation thereof.
• Transports patients to off-site appointments, outings, and other requested activities or events. Ensures all travel and transport policies and procedures are adhered to.
• Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others.
• Other duties as assigned.

Shift: PM Shift

Position Summary

Reporting to the Operations Manager, the Facility Manager is responsible for assisting in ensuring the safety, security, and efficiency of the facility and support staff for the assigned shift/team.

Essential Duties And Responsibilities

• Responsible for the interviewing and hiring of Recovery Support Staff (all shifts).
• Responsible for providing day-to-day supervision of all Recovery Support Staff and clients. Provides spontaneous and unscheduled attendance and review of all treatment components.
• Assists the Operations Manager to ensure the safety, security, and efficiency of the facility always. Conducts contraband searches in accordance with policy and procedures.
• Provides client supervision in a safe, therapeutic setting. Documents room/bed checks and facility checks as required by policies and procedures.
• Assists in scheduling fire, earthquake, and all other required drills per facility licensure and documents as appropriate.
• Assists with and conducts investigations of major incidents in the community as necessary.
• Responsible for scheduling to ensure adequate direct care staffing to provide support and security to the treatment community within state and federal compliance guidelines.
• Maintains accurate documentation in staff logs, client charts, facility forms, and other reports in a timely manner in accordance with policies, procedures, and regulations. Documents all notes, occurrences, and incidents in the Electronic Health Record as required and by the end of each shift.
• Attends supervisor, staff, and other meetings in accordance with job duties. Leads team meetings as needed.
• Conducts supervision with direct reports regularly and documents accordingly. Prepares corrective action plans for staff when necessary.
• Participates and facilitates the occurrence of shift change. Ensures that all occurrences/incidents are documented appropriately, facility and cabinets are secure, supplies are stocked for the next shift, and that all keys and other property are accounted. Reports and checks for damages, safety issues, or another program/facility concerns.
• Promotes utilizes and assists the Operations Manager with training staff on the treatment method for substance abuse treatment. Provides on-the-spot job support and training of staff in the utilized model.
• Facilitates routine groups and/or individual counseling with patients and maintain records of these using prescribed documentation guidelines.
• Accurately prepares all supervisory reports and documentation in a timely fashion.
• Prioritizes work requirements and maintains the quality output of the department.
• Implements new programs and procedures in coordination with the management team.
• Promote clear, direct, and healthy staff communication patterns.
• Maintains a positive relationship with staff, residents, parents, and other agency contacts.
• Provides on-call support for Recovery Support Staff and covers shifts as needed.
• Always ensures training compliance for self and all Recovery Support Staff.
• Conducts and oversees all facility drug testing in accordance with Phoenix House policy and clinical need.
• Ensures compliance with daily schedule, the fidelity of groups, and documentation thereof.
• Transports patients to off-site appointments, outings, and other requested activities or events. Ensures all travel and transport policies and procedures are adhered to.
• Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others.
• Other duties as assigned.

Supervisory Responsibilities

The incumbent in this position supervises Recovery Support Staff.

Education/Experience/Credentials

• The Registered Facility Manager shall possess a
  • High school diploma or its equivalent; and be registered as an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care Services (DHCS), or
• The Certified Facility Manager shall possess a
  • Minimum of a high school diploma or its equivalent; and be Certified as an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care Services (DHCS).
• Three (3) years of experience working in a co-occurring residential or outpatient treatment setting.
• Two (2) years of supervisory experience in a co-occurring residential or outpatient treatment setting.
• Must maintain a valid California Drivers' License, have proof of automobile insurance, and maintain a safe driving record based on Phoenix House policy.
• Must maintain a valid credential (if required for your position) during your employment.
• Must obtain TB test clearance and update on a yearly basis.

Knowledge, Skills, And Abilities

• Demonstrates commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For– Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking.
• Proficiency in MS Office systems.
• Ability to utilize an electronic healthcare record.
• Establish and maintain effective working relationships with others.
• Communicate effectively with others both orally and in writing.
• Ability to work effectively in a fast-paced changing environment.
• Ability to establish and consistently enforce appropriate boundaries with patients.
• Ability to model positive behavior and demeanor.
• Understanding of addiction, co-occurring models, and treatment modalities.
• Understanding of patient development and family systems.
• Excellent time management and organizational skills.
• Ability to be flexible, problem solver, self-directed, customer service-oriented, and collaborative.
• Skills and ability to engage and develop a rapport with patients and families of various backgrounds.
• Bilingual in Spanish preferred.

Mental Demands

Ability to actively engage with clients in a substance abuse and mental health treatment environment . Stress tolerance; working in rural and/or urban environments, participating in client treatment outcomes. Memory and learning; ability to maintain in a constantly changing environment. Emotional intelligence; includes crisis intervention. Work environment: travel may be required (varies by location), in-office work.

Physical Demands

Ability to lift and move object as much as 25 pounds with or without assistance, can require extended periods of sitting, standing, walking, or being on your feet especially in the clinical and residential settings. May need to participate in outdoor or recreational activities with clients. Occasional repetitive tasks. Ability to conduct First Aid and CPR in the event of an emergency. Required to undergo regular health screenings such as but not limited to TB test, Covid testing, vaccinations, etc.