Facility Coordinator

JLL; New York (NY); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is hiring a Facility Coordinator in New York to oversee mailroom operations, manage incoming and outgoing mail, and coordinate courier services. The role requires strong organization, attention to detail, and solid customer service for employees and visitors.

You will use Package Zen, Nuvolo, and carrier systems to track shipments, resolve discrepancies, and support daily mailroom activities in a fast-paced environment on site.

Qualifications

• 2-4 years of experience in mailroom operations, shipping and receiving, logistics coordination, workplace services, or facilities support.

Responsibilities

• Manage mail, parcels, and courier deliveries; ensure accurate shipping records and proof of delivery.
• Log and track package receipt and delivery using Package Zen; maintain chain-of-custody records.
• Handle Nuvolo service requests and tickets; respond to inquiries and meet service levels.
• Support general facilities operations and office moves as needed; maintain mailroom equipment and supplies.

Skills

Organization

Customer service

Attention to detail

Problem solving

Independent work

Tools

Package Zen

Nuvolo

USPS CampusShip

FedEx Ship Manager

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facility Coordinator - JLL

What This Job Involves:

As a Facility Coordinator at JLL, you'll serve as the operational backbone of the mailroom, managing high-volume mail and package services for the client site. This role is responsible for managing incoming and outgoing mail, packages, courier services, and mailroom service requests while ensuring a high level of customer service for employees and visitors. You will utilize industry-leading shipping and tracking platforms including USPS, UPS, FedEx, Package Zen, and Nuvolo to coordinate deliveries, maintain package accountability, manage service tickets, and support daily mailroom operations. Success in this role requires exceptional organization, attention to detail, strong technology skills, and the ability to thrive in a fast-paced environment handling time-sensitive deliveries and requests.

This position serves as a key point of contact for employees, vendors, and shipping carriers, ensuring seamless execution of mail and package services while maintaining accurate records and operational efficiency.

What Your Day-to-Day Will Look Like:

Mail & Package Operations

• Receive, sort, process, and distribute incoming mail, parcels, overnight shipments, and courier deliveries.
• Prepare and process outgoing shipments using USPS, UPS, FedEx, and other approved carriers.
• Maintain accurate shipping records, tracking information, and proof-of-delivery documentation.
• Coordinate same-day, overnight, and special shipment requests while ensuring adherence to carrier requirements.
• Monitor package inventories and storage areas to ensure timely pickup and delivery.
• Investigate shipment discrepancies, lost packages, and delivery exceptions, partnering directly with carriers to resolve issues.

Package Tracking & System Administration

• Utilize Package Zen to log, track, and manage package receipt and delivery processes.
• Maintain accurate package accountability and chain-of-custody records.
• Generate reports and tracking documentation related to package volume, delivery metrics, and operational activity.
• Support continuous improvement initiatives by identifying process efficiencies within mailroom operations.

Nuvolo Service Management

• Manage mailroom-related service requests and tickets within the Nuvolo platform.
• Respond to employee inquiries regarding mail, package deliveries, shipping requests, and mailroom services.
• Monitor ticket status and ensure timely completion of requests in accordance with service level expectations.
• Maintain accurate documentation and records within Nuvolo to support reporting and operational transparency.
• Escalate issues as needed and coordinate with internal teams to ensure successful resolution.

Facility Support

• Assist with general facilities operations as needed, including office services support, supply management, and special projects.
• Support workplace events, office moves, and other facility-related initiatives when required.
• Maintain mailroom equipment, shipping supplies, and inventory to ensure uninterrupted operations.

Required Qualifications:

• 2-4 years of experience in mailroom operations, shipping and receiving, logistics coordination, workplace services, or facilities support.
• Experience utilizing shipping platforms such as USPS, UPS CampusShip, FedEx Ship Manager, or similar carrier systems.
• Experience managing service requests, ticketing systems, or workflow management platforms.
• Strong proficiency with Microsoft Office Suite, including Outlook, Excel, and Teams.
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to maintaining accurate records and documentation.
• Excellent customer service, verbal communication, and problem-solving skills.
• Ability to lift and move packages in accordance with site safety requirements.
• Ability to work independently while maintaining a high level of professionalism and accountability.

Preferred Qualifications:

• Experience utilizing Package Zen or similar package-tracking software.
• Experience using Nuvolo or other facilities/service management platforms.
• Background supporting corporate mailroom, workplace services, or office operations environments.
• Knowledge of USPS, UPS, FedEx, and courier shipping procedures and best practices.
• Experience generating operational reports and tracking service metrics.
• Familiarity with mailroom security procedures, chain-of-custody practices, and package accountability standards.

Location: New York, NY

Schedule: Monday-Friday, 9:00 AM-6:00 PM

Salary/Comp: $28.00 hourly

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

59,400.00 - 59,400.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -New York, NY

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.