Facilities Standards & Strategy, Program Manager

SupportFinity™; San Francisco (CA); On-site; USD 203,000 - 225,000; Full time

Job summary

SupportFinity™ is seeking a highly experienced facilities professional to manage our expanding real estate portfolio based in San Francisco, CA. This dynamic role balances collaborative projects and adherence to facilities standards, requiring presence in the office five days a week. The ideal candidate will have over 10 years of experience in facilities engineering and deep knowledge of building systems.

The role involves developing global facilities standards, managing vendors, and acting as a point of contact during critical situations. Competitive compensation is offered with relocation assistance available for new hires.

Qualifications

• 10+ years of experience in facilities engineering or technical operations within global organizations.
• Hands-on experience troubleshooting complex mechanical, electrical, and plumbing issues.
• Ability to communicate technical concepts clearly to non-technical audiences.

Responsibilities

• Develop and maintain technical facilities standards globally across the organization.
• Manage vendor selection and onboarding for operational excellence.
• Serve as primary point of contact during critical situations.

Skills

Facilities engineering

Building systems design

Mechanical, electrical, plumbing systems

Project management

Technical operations

Education

Professional Engineering (PE) license or equivalent

CFM certification

Tools

BAS/BMS platforms

Energy management systems

Job description

About The Team

The Real Estate & Workplace (REW) team at OpenAI designs and manages spaces, programs, and services that empower our employees and advance our mission. Our team covers a diverse range of functions, including leasing, global operations, analytics, construction, workplace experience, and employee services. We strive to support OpenAI’s mission of researching and deploying safe artificial general intelligence that benefits all of humanity by optimizing the employee experience and maintaining operational excellence and financial discipline through rigorous focus on flexibility, cost effectiveness, intentional design, and scalable, people-centric solutions.

About The Role

We are seeking a highly experienced facilities professional to support parts of our expanding real‑estate portfolio across the globe. This is an extremely dynamic role that balances time between large‑scale collaborative projects and focused work around facilities standards and safeguards. This role reports to the AMERs Workplace Leader within the Workplace Operations org and involves close collaboration across various REW pillars and other cross‑functional partners including Design & Construction, Leasing, Global Food Programs, Corporate Security, IT, and other external partners. This position is based in San Francisco, CA, with the requirement of being in the office five days per week. Relocation assistance is available for new hires.

In This Role You Will

• Develop, align, and maintain technical facilities standards globally, defining how OpenAI designs, operates, and maintains its buildings in a way that ensures safety, reliability, scalability, and consistency across regions while respecting local requirements.
• Build and manage a high‑quality vendor bench for facilities operations, including selecting, onboarding, and partnering with specialized service providers to support maintenance, emergency response, and ongoing operational excellence.
• Serve as the primary point of contact for senior leadership during critical or crisis situations, providing rapid technical assessment, clear communication, and confident recommendations to stabilize operations and minimize business impact.
• Advise construction project managers and architects on MEP systems during design and build phases, ensuring building systems are fit for purpose, operationally sustainable, and aligned with long‑term facilities standards.
• Strengthen facilities data and analytics through technical rigor and standardization, ensuring that building system data, asset information, and performance metrics are accurate, comparable, and useful for planning, risk management, and optimization.
• Act as a trusted Source of Truth for facilities standards and technical guidance, supporting Workplace, Design & Construction, and cross‑functional partners with clear direction, expert judgment, and escalation paths.

You’ll Thrive In This Role If You Have

• 10+ years of experience in facilities engineering, building systems design, or technical operations within high‑growth, global organizations.
• Deep knowledge of mechanical, electrical, and plumbing systems, with hands‑on experience troubleshooting complex issues.
• Professional Engineering (PE) license, CFM, or equivalent technical certification preferred.
• Experience with BAS/BMS platforms, energy management systems, and commissioning processes.
• Familiarity with global building codes, health & safety standards, and landlord/tenant relationships.
• Strong analytical, diagnostic, and project management skills.
• Ability to communicate complex technical concepts clearly to non‑technical audiences.
• Comfortable operating as an independent contributor and trusted advisor rather than a people manager.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general‑purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

Equal Opportunity Employer Statement

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s affirmative action and equal employment opportunity policy statement. Background checks for applicants will be administered in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for U.S.‑based candidates. For unincorporated Los Angeles County workers, we reasonably believe that criminal history may have a direct, adverse, and negative relationship with certain job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, or non‑public information.

Compensation

Compensation Range: $203K - $225K