Facilities Specialist

Teleperformance USA; Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Retailer discounts

Job summary

Teleperformance USA is seeking a Facilities Coordinator in Richmond, VA to oversee building operations, safety compliance, and vendor coordination. This on-site role requires coordinating with RFMs, managing invoices, and ensuring security policies are followed.

The position supports a 40-hour workweek with on-call duties for after-hours maintenance and emergencies, ensuring a safe and efficient work environment for our teams.

Qualifications

• Minimum 6 months FM experience in Facility Coordinator role preferred.
• Minimum high school diploma or GED equivalent.

Responsibilities

• Oversee vendors & contractors to maintain buildings, grounds, & operations.
• Move furniture and equipment as needed.
• Inspect buildings and grounds daily to identify safety issues, repair issues, & maintenance needed.
• Coordinate maintenance activities with Regional Facility Managers (RFMs) and local contractors.
• Maintain site environmental, health, & safety (EHS) regulations compliance.
• Maintain fire & life safety systems compliance.
• Maintain compliance with company security policies (site physical security & IT cybersecurity).
• Submit vendor and contractor invoices for payment; manage site administration duties.
• Maintain good working relationships with site leadership.

Skills

Process Excellence

AI Proficiency

Data Literacy

Critical Thinking

Emotional Intelligence

Communication

Collaboration

Open-Mindedness

Entrepreneurship

Education

High school diploma

Tools

Microsoft Office

Work order systems

Job description

Category: Facilities

Application Deadline:

Ongoing until positions are filled.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

• TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
• We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
• We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Responsibilities

• Oversee vendors & contractors to maintain buildings, grounds, & operations
• Move furniture and equipment as needed
• Inspect buildings and grounds daily to identify safety issues, repair issues, & maintenance needed
• Coordinates maintenance activities with Regional Facility Managers (RFMs) and local contractors
• Responsible for maintaining site environmental, health, & safety (EHS) regulations compliance
• Responsible for maintaining fire & life safety systems compliance
• Responsible for compliance with company security policies (site physical security & IT cybersecurity)
• Site business administration duties include submitting vendor and contractor invoices for payment
• Maintain good working relationships with site leadership
• Guaranteed minimum 40 hours per week
• On call position. May need to work over 40 hours on occasion, as needed. Required to respond to afterhours emergencies, planned critical maintenance, or special events (overtime eligible).
• Maintain composure in challenging situations
• Assist other departments to fulfill site needs
• Ability & aptitude to use hand tools & power tools if required

Qualifications

• Minimum 6 months FM experience in Facility Coordinator role preferred
• Minimum high school diploma or GED equivalent
• Must be able to work 9AM-5:30PM Monday-Friday or when facilities is needed onsite
• Proficiency with computers & Microsoft Office applications as this role requires communication and reporting via emails, messaging applications, work order ticketing systems, writing incident reports, etc.
• Ability to read and follow verbal and written instructions
• Basic understanding of engineered building systems – HVAC, CRAC units, electrical distribution systems, standby diesel generator systems, UPS systems, fire alarm systems, fire sprinkler systems, security alarms, badge access systems, CCTV systems, digital media/digital signage systems.
• Basic understanding of space planning, furniture systems, IT networking systems, janitorial services, groundskeeping, vendor contract management, construction processes, and EPA regulations.
• Candidate will work closely with assigned Regional Facility Manager (RFM) and Corporate Physical Security Manager to ensure safety and security of employees and corporate assets.
• Ability to read, understand, and follow all Standard Operating Procedures (SOPs) regarding corporate security policies and environmental, health, & safety (EHS) policies.
• Good time management skills
• Good critical thinking skills
• Good interpersonal skills (situational awareness/personal awareness)
• Good communication skills
• Good conflict resolution skills
• Ability to stay calm, focused, & goal-driven in a hectic environment
• Able to clear extensive background check

Required Skills

• BEST Skills
• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.