Facilities Operations Director

Aramark Correctional Services; Plano (TX); On-site; USD 140,000 - 170,000; Full time

Job summary

Aramark is seeking an IFM Facilities Operations Director to lead integrated maintenance across multi-site facilities. The role may head a mega-site or support a large multi-site unit, focusing on cost reduction, productivity, and service excellence.

The position demands strategic leadership, adherence to safety and regulatory standards, and coordination with client executives to ensure high-quality, compliant facility operations.

Qualifications

• Bachelor’s degree or equivalent experience managing facilities operations in corporate settings.
• 10 years management experience.
• 10 years experience in facilities management or related fields.
• Ability to read and apply property lease terms and client contracts.
• Experience using modern technology and data to drive decisions (IWMS/CMMS, IoT, digital tools).
• IFMA membership and certifications preferred.

Responsibilities

• Directs work of management team and front-line associates.
• Influences hiring, promotions, and performance management.
• Ensures performance meets objectives and client expectations.
• Manages Facility and Maintenance Supervisors and frontline staff, ensuring development and compliance.
• Plans and leads daily team briefings.
• Serves as direct contact for all Aramark lines of service for the client.
• Oversees quality control and hospitality-focused service delivery.
• Plans, improves, and maintains facilities and equipment.
• Provides strategic leadership and coordinates project integration.
• Oversees site utility systems (electrical, HVAC, plumbing, water treatment, energy, fire/life safety).
• Ensures readiness for Life Safety, OSHA, and emergency requirements.
• Ensures compliance with local, state, and federal codes.
• Provides 24/7 response to emergencies.
• Manages client relationships and interfaces with client executives.

Skills

Facilities operations management

Leadership

IFMA certification preferred

Contract understanding

Education

Bachelor’s degree or equivalent

IFMA certification (FMP/SFP/CFM) preferred

Tools

IWMS/CMMS

IoT technology

Digital twins

Robotics

Job description

Job Description

The IFM Facilities Operations Director leads and directs integrated facilities maintenance operations of building(s) and property at a multi-site unit. This position may function as head of a small mega-site unit with three levels of management reporting up to this position; or may assist in the leadership of a large mega or multi-site unit reporting to an District Manager. The Facilities Operations Director leads and assists in the integration of processes within the client organization to maintain and develop agreed services which support and improve the effectiveness of its primary activities. This position may contribute to the delivery of strategic and operational objectives by reducing facility costs, and improving the productivity, revenue generating capacity and image of the entire organization. This position ensures a safe and efficient working environment, essential to the performance of the business. The position often manages construction work and may coordinate and/or oversee contracted services for major construction. The position often manages other core Aramark services, and/or logistics of business/operations services, e.g., grounds keeping, laundry, food, security, inventory, mail, concierge services, executive fleet vehicles.

Job Responsibilities

- Directs work of management team and front-line associates
- Makes/influences employment decisions including hiring, promotions, development and performance management
- Ensures individual and team performance meets objectives and client expectations
- Provides overall direction and manages performance for all Facility and Maintenance Supervisors and front-line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding
- Plans and leads daily team briefings
- Direct point of contact for all Aramark and sub-contracted lines of services on behalf of client
- Oversight of all work done on behalf of client to ensure quality control and hospitality focused delivery of all services
- Plans, improves, and maintains owned and leased facilities and equipment.
- Provides strategic leadership and vision for departments.
- Directs, manages and coordinates with the functional authority for planning, organization, control and integration to ensure completion of projects.
- Oversight of all site utility systems to include electrical, HVAC, plumbing, water treatment, energy management, fire safety, life safety and grounds
- Responsible for state of readiness to comply with Life Safety preparedness, OSHA, Air/ Water preparation compliance, emergency response and document requirements.
- Ensures the Client is following all local, state, and federal codes and regulations.
- 24/7 response to building related emergencies

Client relationship:
o Responsible for developing/executing maintenance solutions to meet customer needs
o Executes facilities maintenance/upkeep following predefined specifications
o Identifies client needs and communicates operational progress
o Ensures compliance with client contract and client's property lease terms
o Directly interface with Client, C-Suite Executives, Client Stakeholders
o Ability to adapt to Client's culture

Financial Performance:
o Delivers client and company financial targets

Adopts all Aramark and client processes/systems, understands performance metrics, data, orders, inventory trends and educates teams on key levers to improve margins

Qualifications

• Bachelor's Degree or equivalent experience managing Facilities Operations in Corporate Office Settings
• 10 years Management Experience
• 10 years experience in facilities management, engineering or management of business/operations
• Ability to read, understand, and apply property lease terms as well as client contracts
• Experience in leveraging modern technology and data to drive business decisions i.e. IWMS/CMMS, IoT technology, digital twins, robotics etc.
• IFMA Membership and Certification Preferred (FMP, SFP, CFM)

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.