Facilities Operations Coordinator | Client Services

6AM City, LLC; California (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

SunWest Facility Services is seeking a Facilities Coordinator / Customer Service Representative to be a central liaison between clients, vendors, technicians, and internal teams. You will coordinate service requests, manage relationships, and ensure timely communication while supporting daily operations.

This fast-paced role requires organization, attention to detail, and the ability to juggle multiple responsibilities as priorities shift throughout the day.

Qualifications

• Experience in customer service, administrative support, dispatching, facilities management, or related fields.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office, Google Workspace, and general computer systems.
• Strong problem-solving and critical-thinking skills.
• Professional demeanor and positive attitude.
• Ability to work independently and as part of a team.
• Willingness to learn new systems, processes, and responsibilities.

Responsibilities

• Receive, process, and coordinate customer service requests.
• Communicate with clients regarding service status, scheduling, and project updates.
• Dispatch and coordinate technicians, subcontractors, and vendors.
• Create, update, and maintain work orders within company systems.
• Monitor service completion timelines and ensure customer expectations are met.
• Troubleshoot customer concerns and assist with issue resolution.
• Maintain accurate customer, vendor, and project records.
• Prepare and organize proposals, estimates, service reports, and supporting documentation.
• Coordinate procurement of materials and services as needed.
• Assist with project tracking, scheduling, and administrative support functions.
• Maintain professional communication with customers, vendors, and team members.
• Support ownership and management with various operational and administrative tasks.
• Contribute to process improvements and operational efficiencies.

Skills

Customer service

Administrative support

Dispatching

Facilities management

Project coordination

Microsoft Office

Google Workspace

Communication skills

Time management

Teamwork

Tools

ServiceChannel

Corrigo

Ecotrak

Job description

SunWest Facility Services is seeking a Facilities Coordinator / Customer Service Representative to be a central liaison between clients, vendors, technicians, and internal teams. You will coordinate service requests, manage relationships, and ensure timely communication while supporting daily operations.

This fast-paced role requires organization, attention to detail, and the ability to juggle multiple responsibilities as priorities shift throughout the day.