Facilities Manager

CAVA; Columbus (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Unlimited PTO

Health benefits

Dental & Vision insurance

401k enrollment

Company-paid STD/LTD/Life

Free CAVA food

Bonus potential

Early Wage Access

Job summary

CAVA is seeking a Manager Facilities to lead maintenance and upkeep for our restaurant locations across a defined region. You will coordinate repairs, manage vendors, and monitor budgets to ensure safe, high-quality guest experiences.

Travel up to 40% and after-hours responsiveness are required as part of a dynamic, field-based role. You will partner with Operations and Development during openings and ensure consistent adherence to company standards.

Qualifications

• 3+ years managing facilities operations in multi-unit environments (restaurant/hospitality preferred).
• Proven ability to manage high volumes of service requests, vendor relationships, and project timelines.
• Strong knowledge of building systems and facilities operations; proactive maintenance mindset.
• Experience with CMMS tools such as ServiceChannel.

Responsibilities

• Oversee facilities repair and maintenance across the assigned region to ensure safe, efficient restaurant operations.
• Liaise with Operations and external vendors via ServiceChannel; triage, troubleshoot, and manage daily work orders.
• Manage proposal and invoice workflows; verify pricing and ensure work meets standards before payment.
• Oversee waste and recycling vendor relationships; ensure timely service and issue resolution.
• Conduct site visits, identify risks, and implement improvements with Operations.
• Support openings with Development during new restaurant launches; participate in reviews and warranty resolution.
• Respond to emergencies, minimize operational impact, and track facilities spending and vendor performance.
• Coach and develop Facilities Supervisors; promote preventative maintenance across the region.

Skills

Facilities management experience

Vendor management

Strong communication

Tools

ServiceChannel CMMS

Job description

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

We Foster a Culture Built On Five Core Values

• Generosity First, Always: We lead with kindness. Our best work happens when we act in of others.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, and adapt.
• Passion for Positivity: We greet each day with warmth and possibility.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

Manager Facilities

The Manager Facilities ensures the operational integrity and long-term functionality of CAVA’s restaurant locations within a defined region. This role manages all aspects of repair and maintenance, vendor performance, project execution, and emergency response for both new and existing restaurants. Acting as a strategic partner to Operations and Development, the Facilities Manager proactively oversees day-to-day service requests, long-term planning, and preventative maintenance, while supporting the team in delivering safe, fully functional spaces that meet CAVA’s standards. This individual plays a key role in balancing operational needs, vendor management, and budget management, to drive restaurant performance and guest satisfaction experience.

Success at CAVA:

At CAVA, Managers oversee daily execution for themselves and their team and make operational decisions that keep things running smoothly. We look for leaders who support team development, lead with agility, foster inclusion, and drive consistent results aligned with team and company priorities.

What You’ll Do

• Oversees all facilities repair and maintenance activities within the assigned region, ensuring restaurants operate safely and efficiently with minimal service disruption.
• Serves as the primary liaison between Operations and external vendors to triage, troubleshoot, and resolve maintenance requests through the ServiceChannel platform, managing a high volume of daily work orders with urgency and accuracy.
• Manages the proposal and invoice workflow, reviewing submitted work scopes, validating pricing accuracy, and ensuring work is completed to standard before authorizing payment.
• Oversees waste and recycling vendor relationships within the region, ensuring timely service and issue resolution for assigned restaurants.
• Maintains consistent vendor communication to drive accountability, performance, and alignment with timelines, budgets, and service expectations across all levels of repair and capital work.
• Conducts regular site visits and targeted inspections to assess restaurant conditions, identify risks or deficiencies, and collaborate with Operations to implement solutions that improve functionality and guest experience.
• Partners closely with the Development team during new restaurant openings, contributing to project reviews, punch walks, and warranty issue resolution to ensure a seamless handoff from construction to operations.
• Responds to emergency situations, including equipment failures, safety hazards, or facility disruptions, with a calm and decisive approach to minimize operational impact.
• Tracks and analyzes facilities spending and vendor performance across the region to identify trends, monitor budgets, and inform strategic decisions related to asset lifecycle management and capital improvements.
• Participates in recurring team meetings and cross-functional updates to communicate project status, elevate recurring issues, and align on short-term and long-term facilities priorities.
• Coaches and supports Facilities Supervisors and other team members by offering guidance, oversight, and opportunities for skill development to ensure high-quality service delivery and professional growth.
• Collaborates with Operations and other departments to establish a preventative maintenance mindset across the region, implementing systems and routines to proactively address issues before they disrupt service.
• Maintains accurate and timely documentation for all maintenance activities, ensuring clear communication, recordkeeping, and compliance with internal policies and external regulations.

The Qualifications

Education & Experience

• 3+ years of experience managing facilities operations in a multi-unit environment, preferably within restaurant, hospitality, or retail sectors.
• Proven success managing a high volume of service requests, vendor relationships, and project timelines while maintaining service quality and cost control.
• Strong working knowledge of building systems, maintenance practices, and facilities operations, with the ability to assess, scope, and prioritize repairs independently.
• Experience using ServiceChannel or similar computerized maintenance management systems (CMMS).
• Exceptional communication and interpersonal skills, with the ability to build trust and influence across internal teams and external partners.
• Adept at managing competing priorities in a dynamic, field-based role, including travel up to 40% of the time and responding to urgent needs after hours.

Physical Requirements

• Ability to maintain stationary position to be able to operate a computer and other office equipment
• Must be able to identify, analyze and assess details
• For certain positions, must be able to occasionally move or transport items up to 50 pounds
• Ability to communicate with others and exchange information accurately and effectively
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
• Ability to work in a constant state of alertness and in a safe manner

What We Offer

• Competitive salary, plus bonus and long-term incentives*
• Early Wage Access!
• Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401k enrollment with CAVA contribution
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand
• All exempt and non exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.
• Please note that visa sponsorship is not available.
• The posting range is an all cash range.
• Indicates qualifying eligible positions only

CAVA - Joining "A culture, not a concept"

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.

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Skills

QSR

Service Channel

Facilities Management