Facilities & Custodial Services Supervisor (Commercial)

Solomon Page; New York (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Life and disability insurance

401(k) with matching contributions

Wellness benefits

Job summary

Solomon Page represents a top real estate client seeking a Facilities & Custodial Services Supervisor for full-time, permanent employment across multiple onsite properties in New York. The role oversees cleaning and maintenance teams, drives safety and quality, and builds strong tenant relations.

Candidates should have at least 5 years in cleaning or facilities management, experience supervising teams, and familiarity with union operations (32BJ preferred).

Qualifications

• Minimum of 5 years of experience in cleaning or facilities management.
• Experience with union operations, 32BJ, is highly preferred.
• Proven experience managing teams and handling staff issues, including coaching and progressive discipline.

Responsibilities

• Manage and supervise janitorial and maintenance staff to meet industry standards.
• Conduct regular inspections to maintain high cleanliness and safety standards.
• Coordinate with Payroll Administrators to ensure accurate payroll processing.
• Build and maintain positive relationships with tenants and communicate building operations effectively.
• Be on-call 24/7 for emergencies and snow removal when necessary.

Skills

Organizational skills

Communication skills

Microsoft Office suite

Multitasking

Team management

Tools

eTime

ADP

Job description

Our client, a top real estate company is looking for a Facilities & Custodial Services Supervisor to join their team on a full-time, permanent basis. This company has multiple buildings in their portfolio, so this individual must be comfortable with commuting to different locations as needed (walking distance). We are seeking a dedicated and experienced Facilities & Custodial Services Supervisor to manage and oversee the daily operations of our cleaning and maintenance teams. This role is crucial for ensuring that our properties remain clean, well-maintained, and welcoming, while also fostering positive relationships with tenants. As the Facilities & Custodial Services Supervisor, you will play a vital role in staff management, quality control, tenant communications, and ensuring safety and cleanliness standards are met across the property.

• Location: On-site, multiple properties

• Job Type: Full-Time, Permanent
• Location: On-site, multiple properties
• Salary: $100,000 - $120,000 per year
• Bonus: Eligible for an annual discretionary bonus
• Benefits: Comprehensive benefits package, including medical, dental, vision, life and disability insurance, 401(k) with matching contributions, wellness benefits, and more

Responsibilities

Team Supervision & Staff Development

• Manage and supervise the janitorial and maintenance staff, ensuring they are trained to meet industry standards.
• Conduct regular inspections and provide ongoing feedback to staff to maintain high cleanliness and safety standards.
• Monitor staff attendance, handle staffing vacancies, and participate in the interview process for new hires.
• Train and ensure all team members are compliant with safety protocols, including OSHA standards.
• Provide coaching and handle disciplinary actions when necessary, including written warnings or suspensions.
• Coordinate with Payroll Administrators to ensure accurate and timely payroll processing.

Tenant & Client Relations

• Build and maintain positive relationships with tenants by addressing their inquiries and resolving issues promptly.
• Communicate effectively with tenants, both physically and electronically, keeping them informed about building operations and any updates or changes.
• Be on-call 24/7 for emergency situations such as floods, fires, or severe weather, including snow removal when necessary.

Operations & Quality Control

• Oversee the daily operations and ensure maintenance and cleaning standards are consistently met.
• Regularly inspect public spaces and tenant areas to ensure cleanliness and maintenance needs are addressed.
• Handle emergency situations and adjust team schedules as needed (e.g., shift changes for snow removal, emergency repairs).
• Work closely with operations teams to ensure smooth day-to-day management of multiple buildings.

Administrative Responsibilities

• Maintain accurate records for staffing, attendance logs, and timekeeping.
• Prepare proposals for new services and assist in business planning for newly acquired properties.
• Conduct regular quality control inspections and provide recommendations for improvements to senior management.

Required Qualifications

Experience

• Minimum of 5 years of experience in cleaning or facilities management. Experience in hospitality, hotels, hospitals, or similar environments is a plus.
• Familiarity with union operations, particularly 32BJ, is HIGHLY preferred.
• Proven experience managing teams and handling staff issues, including coaching, progressive discipline, and ensuring accountability.

Skills & Knowledge

• Strong organizational skills with the ability to multitask and manage various operations.
• Excellent communication skills, both written and verbal, with the ability to interact with staff and tenants professionally and effectively.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with eTime and ADP is a plus.
• Ability to walk between multiple floors and buildings to monitor staff and address tenant needs.
• Must be able to perform physical tasks such as standing for extended periods (up to 6 hours) and lifting up to 25 pounds.
• Comfortable working outdoors in varying weather conditions, from temperatures as low as 0°F to over 100°F.

Work Schedule

• Monday to Friday (with hours varying based on AM or PM shifts)
• PM Shift: 4:00 PM – 1:00 AM (focused on cleaning and preparing spaces for the next business day)
• On-call/Weekend Requirements: You will be on-call for emergencies (floods, fires, snow removal, etc.), with potential for on-site presence during weekends or holiday periods (November – January). On-call does not necessarily require being on-site unless there is an emergency. Weekend on-site shifts typically last 4 hours when needed.

Physical Requirements & Work Environment

• Ability to move between multiple floors and buildings to communicate with staff and tenants.
• Must be comfortable with both indoor and outdoor work environments, subject to varying temperatures and conditions.
• Ability to stand and walk for extended periods and lift objects up to 25 pounds.

The Solomon Page Distinction

Our teams, comprised of subject matter experts, develop an interest in your preferences and goals and we act as an advisor for your career advancement. Solomon Page has an extensive network of established clients which allows us to present opportunities that are well-suited to your respective goals and needs – this specialized approach sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.