Facilities Coordinator, Call Operator

Ferguson; Newport News (VA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health, dental, vision

Paid time off

Life Insurance

401(k) with company match

Mental health coverage

Gender affirming and family building

Paid parental leave

Associate discounts

Community involvement opportunities

Job summary

Ferguson is seeking a detail-oriented, customer-focused Facilities Coordinator to support building services, office operations, and reception. This role handles mail and packages, inventory, vendor coordination, and support for campus coffee and secure shredding programs.

The position also provides reception and phone coverage to ensure visitors are welcome and daily operations run smoothly. The ideal candidate has strong communication and organizational skills, pays close attention to detail,

Qualifications

• Experience in facilities operations or a related field preferred.
• Proficiency with facilities management software and reporting tools is a plus.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong problem-solving abilities.
• Knowledge of safety regulations and compliance requirements.

Responsibilities

• Receive, sort, and process incoming and outgoing mail and packages; track items and notify customers of pickups.
• Support campus coffee and secure shredding programs with weekly audits and vendor coordination.
• Maintain office supplies; conduct inventory checks and replenish as needed.
• Coordinate with external vendors and contractors to support office services and facility operations.
• Maintain facility records and prepare reports using facilities management software.
• Provide reception and phone coverage, greet visitors, and direct calls.
• Act as point of contact for escalated facility issues and emergencies.
• Coordinate facilities and reception duties with other departments and adhere to safety policies.

Skills

Facilities operations

Multitasking

Communication skills

Interpersonal skills

Detail-oriented

Problem-solving

Safety regulations knowledge

Tools

Facilities management software

Job description

Job Posting:Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.Ferguson is seeking a detail-oriented, customer-focused Facilities Coordinator to support building services, office operations, and reception. This role is responsible for mail and package handling, supply management, vendor coordination, and support for campus coffee and secure shredding programs.The position also provides reception and phone coverage as needed to ensure visitors are welcome, calls are answered, and daily operations run smoothly.The ideal candidate has strong communication and organizational skills, pays close attention to detail, and can manage multiple responsibilities while adapting to changing operational needs.ResponsibilitiesReceive, sort, and process incoming and outgoing mail and packages. Track items, follow established procedures, and communicate promptly with customers about pickups and shipments.Support campus coffee and secure shredding programs by conducting weekly audits, communicating with vendors, checking equipment, and maintaining adequate supplies.Maintain office supplies in workrooms and designated storage areas. Conduct routine inventory checks and replenish supplies to meet established minimum stock levels.Coordinate with external vendors and contractors to support office services and facility operations.Maintain accurate facility records and prepare regular reports using facilities management software and other reporting tools.Provide reception and phone coverage when the receptionist is absent or traffic increases.Greet visitors and vendors, provide assistance, and ensure all security procedures are followed.Answer calls to the main company phone line and lobby, direct callers to the appropriate employees, and provide general information and assistance.Serve as the primary point of contact for escalated facility issues and emergencies.Coordinate facilities and reception-support duties alongside office services tasks, adjusting priorities as needed to maintain smooth daily operations.Work with other departments to support company initiatives and projects.Follow all applicable safety regulations, company policies, security procedures, and operational standards.Manage multiple responsibilities effectively and adapt daily tasks to meet changing office services and reception coverage needs.QualificationsExperience in facilities operations or a related field is preferred.Proficiency in facilities management software and reporting tools is a plus.Strong organizational and multitasking skills.Excellent communication and interpersonal skills.Detail-oriented with strong problem-solving abilities.Knowledge of safety regulations and compliance requirements.At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!-Pay Range:-$19.62 - $27.45-Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.-This role is Bonus or Incentive Plan eligible.-Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.-The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.Equal Employment Opportunity and Reasonable Accommodation Information