Facilities Coordinator

Mattress Firm; Houston (TX); Hybrid; USD 55,000 - 59,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, vision plans

Mental health resources

Get paid on-demand

Employee discounts on Mattress Firm

Job summary

Mattress Firm is seeking a Hybrid Facilities Coordinator to support daily facility maintenance across our Houston locations, reporting to the Bed Quarters team. This role combines on-site coordination two days per week with remote work the rest of the time, ensuring facilities run efficiently and safely.

You will manage work orders, coordinate vendors, review cost quotes, and maintain maintenance records while aligning with company policies and leadership goals. Strong communication is essential.

Qualifications

• : 3+ years in facilities or multi-site retail property management.

Responsibilities

• Interpret lease language for service work responsibilities.
• Maintain database for repair and maintenance history.
• Code accounts payable invoices to correct cost centers.
• Coordinate work among building technicians, vendors, and contractors.
• Review price quotes for parts, services, and labor.
• Respond to service issues promptly.
• Provide admin support to the Facilities Manager.
• Ensure safety policies and brand standards are followed.

Skills

Multi-site work orders

Time management

Planning & scheduling

Project organization

Conflict resolution

Verbal/written communication

Analytical thinking

Education

High School diploma or equivalent

Bachelor's degree or related experience

Tools

Microsoft Office

Facilities management software

Job description

NOTE: This hybrid role will report to the Bed Quarters location in Houston, TX 2 days each week and may work remotely the remainder of the week.

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

We work hard and sleep hard—and embrace the fact that each of us has our own way of getting our best, most efficient work done. For our corporate team members, whether you work in a hybrid schedule at our Houston BedQuarters (BQ) or are fully remote, we trust you with the freedom to decide how best to contribute and collaborate in your role.

Job Details

The HYBRID Facilities Coordinator is responsible for supporting day-to-day facility maintenance needs to ensure company facilities are maintained effectively and efficiently along with meeting company and department initiatives and goals set by executive leadership and supervisor/manager. NOTE: This hybrid role will report to the Bed Quarters location in Houston, TX 2 days each week and may work remotely the remainder of the week.

Essential Responsibilities

• Interpret lease language for responsibilities related to service work.
• Maintain database for repair and maintenance history for all facilities.
• Code accounts payable invoices to ensure correct cost center accounting classification.
• Coordinate work assignments among building technicians, vendors, and contractors.
• Review price quotes for the procurement of parts, services, and labor for projects.
• Respond to service issues in a tactful and expedient manner.
• Update the company’s internal website with facilities related issues.
• Partner with landlords and property managers to resolve all repair and preventive maintenance issues.
• Act as liaison between Real Estate and Construction.
• Coordinate repair and maintenance items with the company’s third party call center.
• Provide support concerning maintenance and repair issues.
• Respond to service issues in a timely manner.
• Provide administrative support to the Facilities Manager.
• Complete all required training modules and certifications prior to the due date.
• Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
• Communicate professionally with all internal and external contacts.
• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and Company operations.

Non-Essential Responsibilities

• Execute Company initiatives and other activities requested by supervisor.
• Update job knowledge by participating in educational opportunities.
• Contribute ideas on ways to optimize or improve the team, the department, and the Company.

Education

• High School diploma or equivalent preferred
• Bachelor's Degree Business, related field, and/or equivalent experience preferred

Professional Experience

• 3+ Years in facilities or multi-site retail property management preferred

Skills List

• Able to manage multi-site work orders
• Able to adapt to new situations, change and shift strategies to meet different types of challenges.
• Adept at organizing and planning time between specific activities.
• Skilled in initiating, structuring, and carrying out steps to complete projects and tasks.
• Effectively able to manage and resolve conflict in a positive way.
• Skilled in exchanging information through verbal, written, or non-verbal cues.
• Capable of identifying all aspects of a problem and understanding why a problem exists in order to develop a workable solution.
• Ability to collect, gather, visualize, and analyze information in details.
• Ability to act upon insights and perceptions independent of rational thought.
• Skillful in compiling, organizing, and using data to enhance planning and effectiveness.
• Capacity to be customer service oriented and self-motivated.
• Exceptional communication skills.
• Ability to troubleshoot basic repair and maintenance issues.

Competencies & Knowledge

• Proficient in Microsoft Office products
• Facilities management software

Physical Demands & Office Environment

• Sitting for up to 8+ hours
• Standing occasionally
• Walking occasionally
• Talking frequently
• Hearing frequently
• Usage of hands and fingers
• Reaching with hands and arms

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $55,000 - $59,000 * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

• Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Diverse Candidates are Encouraged to Apply.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.