Facilities Assistant - Downtown Day Services Center (DDSC)

DowntownDC Business Improvement District; Washington (District of Columbia); On-site; USD 42,000 - 44,000; Full time

Job summary

A local non-profit organization in Washington, DC seeks a Facilities Assistant for the Downtown Day Services Center. This position entails maintaining a safe and clean environment, supporting program implementation, and engaging volunteers. Ideal candidates have 5+ years in human services, preferably with experience related to homelessness. The salary ranges from $42,000 to $44,000 annually based on experience. They emphasize a commitment to diversity and inclusion.

Qualifications

• At least 5 years of experience in Human Services particularly with homelessness.
• Minimum of 3 years experience in non-profit or government organizations.
• Ability to work independently without supervision.

Responsibilities

• Assist the Director of Homeless Services in program implementation.
• Maintain a safe and clean environment.
• Coordinate facilities activities and support systems.

Skills

Data entry

Reporting

Customer service

Organizational skills

Analytical skills

Tools

Microsoft Office Suite

Computerized maintenance management systems

Job description

Facilities Assistant - Downtown Day Services Center (DDSC)

DowntownDC BID (DBID) is a private non‑profit organization that provides capital improvements, resources and research that keep the BID area clean, safe, economically, and environmentally strong and accessible. The DowntownDC BID is a catalyst, facilitator and thought leader in diversifying the economy, promoting public/private partnerships, and enhancing the DowntownDC experience for all. This special district, where property owners have agreed to tax themselves to fund services, encompasses a 140‑block area of approximately 530 properties from Massachusetts Avenue on the north to Constitution Avenue on the south, and from Louisiana Avenue on the east to 16th Street on the west.

Since February 2019, the DBID has proudly operated the Downtown Day Services Center (DDSC). The purpose of the Center is to measurably reduce the number of homeless individuals on the street. The Center provides daytime support and services for individual adults, aged 24 years and older, experiencing homelessness to promote self‑sufficiency, wellness, recovery and employment, with the end‑goal being permanent housing and stability.

Position Summary

The Facilities Assistant will cooperate and work closely with the Downtown Day Services Center team and the Director of Homeless Services. The Facilities Assistant will be the first point of contact for internal and primary responsibilities. The role includes but is not limited to: researching and preparing different statistical reports, coordinating projects across departments, and ensuring responsiveness to key partners, in addition to supporting all facilities activities, including maintaining the cleanliness of the center during work hours.

Responsibilities

• Assist the Director of Homeless Services in all aspects of program implementation as needed.
• Maintain physical space, ensuring a safe, clean, and functional environment.
• Coordinate all facilities activities, work direction, and support systems.
• Maintain and update administrative policies and processes.
• Set up and organize department's central files, information, filing, and messages.
• Assist facilities staff in locating parts, supplies, and materials.
• Prepare internal documents for events supported by the facilities organization.
• Provide administrative support to the facilities team.
• Perform a variety of administrative tasks associated with front desk operations, special projects, process of correspondence and special documents; ensure the accuracy and completeness of such documents.
• Manage, train and coordinate volunteers with a range of responsibilities associated with the preparation and conduction of volunteer opportunities, volunteer registrations, and volunteer scheduling assignments.
• Acquire proficiency in using the Homeless Management Information System (HMIS) to register clients upon their arrival at the Center.
• Develop and maintain volunteer outreach and engagement.

Requirements

• Experience with data entry, expansive reporting, filing, answering phones, scheduling, and communications.
• At least 5 years of related experience working in Human Services working with one or more of the following: individuals experiencing homelessness, mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, and with those living in poverty preferred.
• Minimum of 3 years experience in non‑profit or/and government organizations.
• Extensive use of computerized maintenance management systems.
• Demonstrated ability to work and communicate professionally, verbally, and in written form with internal and external customers.
• Proficient in Microsoft Office Suite or related software necessary to create and maintain reports and logs.
• Demonstrated customer service excellence.
• Excellent organizational skills and attention to detail.
• Work independently without regular direct supervision.
• Demonstrated ability to gather and distill information, conduct research, collect data, and monitor information changes.
• Strong analytical and problem‑solving skills.
• Good judgment and decision‑making ability.
• Ability to perform well in a fast‑paced environment.

The salary range for this position is $42,000-$44,000 annually, and compensation is commensurate with experience and/or education.

As an affirmative action/equal opportunity employer, DowntownDC is committed to excellence through diversity. DowntownDC BID recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender, sexual orientation, disability, age, veteran status, and other protected status as required by applicable law. Please note that all new DowntownDC BID employees must have permission to work in the U.S.; therefore, employment eligibility verification is required.