Facilities and Workplace Solutions Specialist - US

Nubank; Miami (FL); On-site; USD 83,000 - 120,000; Full time

Benefits offered by this job

Top Tier Medical Insurance

Top Tier Dental and Vision Insurance

401(k) matching

20 days time off

14 company holidays

Life Insurance and AD&D

Nucleo learning platform

NuLanguage learning program

NuCare wellness program

Extended maternity and paternity leave

Saving Plans - HSA/FSA

Job summary

Nu is seeking a Facilities Manager to oversee US site operations, acting as the local point of contact for Workplace Solutions and ensuring global standards are implemented locally.

You will coordinate facilities services, manage budgets, and collaborate with Real Estate, IT, Security on local programs. Strong English and Spanish are required; travel will be necessary.

Qualifications

• Effective communication and stakeholder management.
• Analytical and problem-solving skills.
• Decision-making and ability to lead teams and suppliers.
• Strong project management and procurement background.
• English and Spanish fluency; Portuguese is a plus.

Responsibilities

• Support facilities management providers and contracts.
• Ensure global standards are followed locally.
• Collaborate with Real Estate, IT, Security on projects and programs.
• Identify opportunities for cost reduction and efficiency.
• Monitor KPIs and SLAs for local services.
• Support budget development and reporting.
• Evaluate scope within local contracts and proposals.
• Assist with crisis management and emergency plans.
• Feed feedback to Global team to improve space usability.

Skills

Effective communication

Stakeholder management

Analytical thinking

Problem-solving

Decision-making

Team leadership

Team working

Attention to detail

Financial awareness

Project management

Procurement processes

Procurement compliance

Education

Bachelor degree (Engineering, Architecture, Business or other similar courses)

Job description

About Nu

Nu is the leading digital bank in Latin America, serving 140 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services.

Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns.

Nu’s impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks.

Visit our Institutional Page

About the Role

This position will be responsible for the operations of our US sites, acting as the local point of contact for Workplace Solutions and ensuring that global standards and guides — developed by our Global team in Brazil — are properly followed and executed locally.

You’ll be Responsible for

• Support facilities management provider(s), helping ensure the execution of contracts and providers for services including maintenance, parking, cleaning, catering, logistics, reception, utilities, waste management, etc.
• Ensure processes are executed in a consistent manner, following global standards and guides. Support the optimal functioning of building systems (HVAC, fire/life safety equipment, elevators, etc.)
• Collaborate with function line teams (Real Estate, IT, Security, Safety) on projects and programs delivered locally.
• Identify opportunities for process improvement, cost reduction, and efficiency within the US offices, escalating and aligning with Global/LatAm leadership.
• Monitor performance indicators (KPIs) and SLAs for the services provided locally.
• Help ensure that facilities meet government regulations and environmental, and facilities standards.
• Support the development and monitoring of the local expense budget, with analysis and reporting.
• Evaluate technical scope within local contracts and proposals, monitor KPIs and SLAs, and flag deviations from global standards.
• Support crisis management, contingencies and emergency plans locally.
• Gather feedback and data to continuously improve space usability, comfort, and employee satisfaction, feeding it back to the Global team.

What We're Looking For Someone Who Has

Required

• Effective communication and stakeholder management skills
• Analytical and problem-solving skills
• Decision-making
• Ability to lead and manage teams and suppliers
• Team Working
• Attention to detail but also the ability to see the implications for the bigger picture
• Financial awareness
• Customer focused service - experience
• Ability to solve advanced problems and deal with a variety of options in complex situations.
• Strong background in project management and procurement processes
• Bachelor degree (Engineering, Architecture, Business or other similar courses)
• 2+ years’ experience in Facilities Management with experience in workplace and facilities management with a focus on employee experience.
• Excellent written and verbal communication skills in English and Spanish. Portuguese is a plus.
• Availability to travel

Location

Miami, Florida (USA)

Work model

On-Site

Location-Specific Disclosures

Total compensation includes base salary, RSUs and benefits. Base salary range (USD): $83,000 - $120,000

Our Benefits

• Top Tier Medical Insurance
• Top Tier Dental and Vision Insurance
• 401(k) matching
• 20 days time off, 14 company holidays, and great culture that emphasizes work life balance.
• Life Insurance and AD&D
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• NuCare - Our mental health and wellness assistance program
• Extended maternity and paternity leaves
• Saving Plans - Health Saving Account and Flexible Spending Account

Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.