Facilities and Operations Manager

Conditions. Workplace Diversity, LLC.; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision insurance

Retirement plans with contributions

Job summary

Conditions. Workplace Diversity, LLC. is looking for a Facilities Operations Manager to oversee operational demands in the Longwood Medical Area. The ideal candidate will have at least eight years of facilities management experience and a Bachelor's degree.

The role includes managing building systems, coordinating maintenance tasks, and ensuring effective communication with occupants. Strong organizational and relationship management skills are essential for success in this fast-paced environment. A focus on cost efficiency and innovation will also be part of the job.

Qualifications

• 8+ years of progressively responsible experience in facilities management.
• Knowledge of building systems function and diagnosis-cause analysis.
• Experience in contract administration and project familiarity.

Responsibilities

• Manage operational demands of facilities in the Longwood Medical Area.
• Monitor building system performance and energy usage.
• Coordinate repairs, replacements, and system shutdowns.

Skills

Relationship management

Customer service skills

Communication skills

Organizational skills

Computer proficiency with MS Office

Education

Bachelor’s degree

Tools

CMMS

BAS

Job description

Job Description

The Facilities Operations Manager (FOM) is responsible for safely managing the operational demands of the assigned facilities or properties in the Longwood Medical Area. The FOM must organize and prioritize multiple competing tasks and projects with limited resources, effectively manage stressful situations, and consistently make high‑quality decisions. They must also develop open, proactive, effective, and consistent communication with occupants and department coordinators. The FOM has overall responsibility and oversight of maintenance, operations, and contract management services for the areas of responsibility.

The FOM must actively monitor building system performance, energy usage, appearance, and aesthetics, which requires substantial walking and climbing. Knowledge of HVAC, electrical, mechanical, and service systems is necessary to perform root‑cause analysis and implement corrective actions. Audits of maintenance tasks for workmanship and completeness are required to identify systems or components that need repair or replacement. The FOM must also actively monitor operational services within their facilities, reinforcing facility standards for all service personnel.

Frequently, the FOM communicates with occupants and department coordinators to manage repairs, replacements, renovations, and planned or unplanned system shutdowns. The FOM ensures the coordination and completeness of renovations by the Planning, Design, and Construction group.

The FOM participates in the Facilities Group’s long‑range and strategic planning and assists in developing and tracking the detailed zero‑based annual operating budget. They develop and implement innovative processes and programs that reduce operating costs, improve efficiencies, and increase productivity. The FOM monitors and manages contracted services, including initiating purchase orders for goods and services, monitoring performance criteria per scope of work, performing periodic bidding, and creating change orders. They may also assist with implementing and managing building‑maintenance service contracts such as elevators, sterilization, pest management, and wastewater management.

The FOM must pay careful attention to detail when reviewing bids and invoices and actively monitor trend data and contractor performance indicators while proactively overseeing all building infrastructure services in accordance with HMS standard processes, procedures, goals, and values. Continuous learning through benchmarking, industry seminars, conferences, and occasional travel is essential.

As an Emergency Response Organization (ERO) member, the FOM is expected to be reachable 24 hours, 7 days per week to lead or direct campus and facilities‑related emergency activities. This position is part of a rotating on‑call schedule; the FOM will be on call for twenty‑four hours a day and seven days on assigned weeks each year.

Working Conditions

• Work is performed indoors and outdoors, occasionally in dusty, noisy, or hazardous environments.

Physical Requirements

• Prolonged standing and frequent bending, stooping, and reaching daily.
• Work in confined spaces.
• Full range of physical motion to operate manual and electrically powered tools, test equipment, and to climb stairs in all University buildings, including work at heights.

Basic Qualifications

• Bachelor’s degree required.
• Eight years of progressively responsible experience as a facilities‑management professional, including building‑systems function and diagnosis‑cause analysis, contract administration, and project familiarity in a research‑based or related environment.

Additional Qualifications and Skills

• Experience managing multiple vendors and small capital/expense projects.
• Superior relationship‑management skills.
• Ability to function effectively in a fast‑paced, demanding work environment.
• Computer proficiency with MS Office, CMMS, and BAS.
• Excellent interpersonal, communication, and organizational skills.
• Demonstrated customer‑service experience supporting students, faculty, staff, and visitors from initial contact to resolution.

Certificates and Licenses

• Certified Facility Manager (CFM/Pro‑FM) or equivalent professional certifications are a plus.
• LEED Certification for existing buildings is a plus.

Additional Information

• Standard Hours/Schedule: 35 hours per week. Weekend and holiday work may be required, as well as attendance during school closures (due to inclement weather or emergencies).
• Visa Sponsorship: Harvard University is unable to provide visa sponsorship for this position.
• Pre‑Employment Screening: Identity, education, criminal background.

Work Format Details

The position may be performed at a location outside the University campus. The work schedule and location are determined by departmental needs. Employees may work in a Harvard‑registered state and must comply with the University’s policy on employment outside Massachusetts. Specific visa types or funding sources may limit work location. Employees must meet work‑location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 059. Refer to Harvard’s salary ranges to view the corresponding salary range and related information.

Benefits

• Generous paid time off, including parental leave.
• Medical, dental, and vision insurance coverage from day one.
• Retirement plans with university contributions.
• Well‑being and mental‑health resources.
• Support for families and caregivers.
• Professional development opportunities, including tuition assistance and reimbursement.
• Commuter benefits, discounts, and campus perks.

EEO/Non‑Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non‑discrimination. We seek talent from all parts of society and the world and strive to ensure everyone thrives at Harvard. Our differences help our community advance Harvard’s academic purposes. Harvard’s equal‑employment‑opportunity and non‑discrimination policies prohibit discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law.