Facilitator (Bilingual Spanish)

Charter Communications; San Antonio (TX); On-site; USD 48,000 - 72,000; Full time

Job summary

Charter Communications, operating Spectrum, is seeking a Facilitator to guide learning experiences in classroom, team and online environments. You will spark growth, manage group dynamics and support participant development while contributing to Spectrum's commitment to excellence.

The role involves delivering training, tracking attendance, preparing classes, handling LMS requirements, providing feedback, and collaborating across levels to drive engagement and business outcomes.

Qualifications

• Associate's degree or equivalent combination of training and work experience.
• 1+ year of training delivery experience in formal or informal settings.
• 3+ years of experience in the related functional area or business unit.

Responsibilities

• Facilitate learning sessions to enhance participant skill sets in classroom, team meetings and online debriefs.
• Manage class environments by tracking attendance, addressing behavior issues and documenting performance strengths and areas for growth.
• Complete administrative tasks including class and lab preparation, schedule management and maintenance of participant records such as test scores and evaluations.
• Execute all Learning Management System requirements before and after training including evaluations.
• Follow structured facilitator guides to lead activities, discussions and debriefs that drive engagement and knowledge retention.
• Provide constructive feedback to learners to support knowledge transfer and behavioral improvement.
• Pursue ongoing development in facilitation, learner engagement and classroom management.
• Observe training end-users to understand how instruction impacts business outcomes.
• Coach learners on role-specific skills, processes or systems as needed.
• Support additional training initiatives or duties as assigned.

Skills

English proficiency

Critical thinking

Organizational skills

Communication skills

Interpersonal skills

Public speaking

MS Office

Bilingual Spanish

Education

Associate's degree or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ever wondered how your ability to connect with others could shape their professional journey? Join Spectrum as a Facilitator where you'll guide engaging learning experiences in classroom, team and online environments. If you have a talent for sparking growth and managing group dynamics, your expertise will directly support participant development and elevate Spectrum's commitment to excellence.

Your work will empower learners and contribute to Spectrum's ongoing success.

How You'll Make an Impact

• Facilitate learning sessions to enhance participant skill sets in classroom, team meetings and online debriefs


• Manage class environments by tracking attendance, addressing behavior issues and documenting performance strengths and areas for growth


• Complete administrative tasks including class and lab preparation, schedule management and maintenance of participant records such as test scores and evaluations


• Execute all Learning Management System requirements before and after training including evaluations


• Follow structured facilitator guides to lead activities, discussions and debriefs that drive engagement and knowledge retention


• Provide constructive feedback to learners to support knowledge transfer and behavioral improvement


• Pursue ongoing development in facilitation, learner engagement and classroom management


• Observe training end-users to understand how instruction impacts business outcomes


• Coach learners on role-specific skills, processes or systems as needed


• Support additional training initiatives or duties as assigned

What You'll Bring to Spectrum

Required Qualifications

Education

• Associate's degree or equivalent combination of training and work experience

Experience

• 1+ year(s) of training delivery experience in formal or informal settings


• 3+ years of experience in the related functional area or business unit

Skills

• Ability to read, write, speak and understand English


• Strong critical thinking and analytical skills


• Effective prioritization and organizational abilities


• Clear and direct oral and written communication


• Ability to interact professionally across all levels of management and staff


• Capacity to engage with the public in a professional manner


• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint and Outlook


• Familiarity with various learning approaches


• Confident presenting and training groups online and in person


• Bilingual: Spanish

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.