Facilitator

EDSI; Katy (TX); On-site; USD 55,000; Full time

Job summary

A workforce development organization located in Katy, Texas, is seeking a candidate to provide guidance and coaching to jobseekers. This role involves engaging participants in online learning, supporting course registrations, and enhancing curriculum materials. Applicants should have experience in education or career development, with a bachelor's degree preferred. This position promotes a positive professional environment and requires reliable transportation.

Qualifications

• Experience developing and formatting resumes; Certified Professional Resume Writer credential is a plus.
• Knowledge of best practices in designing instructional courses and online programs.
• Must have reliable transportation to and from the worksite and other required locations.

Responsibilities

• Create and maintain an environment that promotes quality interaction and learning.
• Support customers in online course registration and troubleshooting.
• Facilitate orientation sessions and assist with online program usage.

Skills

Experience in training, education, or career development

Ability to demonstrate a positive professional attitude

Experience in a team-oriented environment

Education

Bachelor's degree or associate degree

Job description

Overview

Salary $55,000 year

Scope of Position: Provide guidance and coaching to jobseekers. Engage participants in online and technology-based learning, as well as provide user management, tracking and reporting, and support curriculum enhancements and improvements.

Responsibilities

Essential Functions:

• Create and maintain an environment that promotes opportunities for quality interaction and learning through:
  • Establishing clear expectations and encouraging client accountability
  • Implementing a structure and plan consistent with prescribed curriculum goals
  • Maintaining an awareness of differences in individual learning styles and strengths
• Model positive and professional behavior
  • Demonstrate positive, pro-social interactions with clients, staff, and community representatives
  • Use written and spoken language effectively
  • Use language reflective of a commitment to diversity; demonstrate cultural competence
  • Model respect and professionalism in all situations
• Support customers in online course registration and troubleshooting
• Assist customers with log in, registration and any questions
• Record customer services and track use of online programs
• Recommend technical enhancements and additional matrices to current curricula
• Update online training guides and website
• Develop materials, manuals tests and related training aids
• Facilitate orientation sessions
• Other opportunities as available

Qualifications

• Experience in training, education, or career development
• Experience developing and formatting resumes; Certified Professional Resume Writer credential is a plus
• Knowledge of best practices in designing and developing instructional courses, webinars, workshops, and on-line programs
• Able to interact with a wide variety of individuals and demonstrate a positive professional attitude
• Experience in a team-oriented environment
• Bachelor's degree or associate degree, and three years of work experience in case management/human services or related experience
• Must have reliable transportation to and from the worksite and other required locations