Job Title: FACETS Functional Consultant – Healthcare Payer
Location: North Carolina -Hybrid
Duration: Long Term Contract
Job Summary
We are seeking an experienced FACETS Functional Consultant with strong expertise in the healthcare payer domain and hands-on experience across FACETS modules, including Claims, Enrollment, Membership and Eligibility, Billing, Benefits and Product Configuration, Provider Configuration, EDI/Interfaces, and Data Analysis.
Key Responsibilities
FACETS Claims
- Support FACETS claims configuration, processing, and adjudication.
- Analyze claim pricing, benefits, provider reimbursement, and member eligibility impacts.
- Investigate claim denials, pend conditions, adjustments, and processing issues.
- Support professional, institutional, and dental claims processing.
- Perform claims testing, validation, troubleshooting, and production support.
- Enrollment, Membership, and Eligibility
- Support member enrollment, subscriber and dependent maintenance, and demographic updates.
- Manage eligibility processing, coverage effective dates, termination dates, and reinstatement activities.
- Support group, subscriber, and membership setup and maintenance.
- Support premium billing, billing account setup, invoice generation, and billing cycle processing.
- Analyze premium calculations based on member, coverage level, product, group, and effective dates.
- Support payment processing, accounts receivable, credits, adjustments, and refunds.
- Handle retroactive enrollment changes and related premium recalculations.
- Perform billing reconciliation between enrollment, premiums, invoices, and payments.
- Investigate and resolve billing and financial data discrepancies.
- Benefits and Product Configuration
- Configure and support healthcare products, plans, and benefit structures.
- Support configuration of copays, deductibles, coinsurance, coverage limits, and eligibility rules.
- Support product and benefit changes based on business requirements.
- Provider Configuration
- Coordinate with Claims and Benefits teams to resolve provider-related issues.
FACETS Configuration
- Analyze business requirements and translate them into FACETS functional configurations.
- Support configuration across products, benefits, providers, claims rules, groups, plans, enrollment, and billing.
- Perform impact analysis for FACETS configuration changes.
- Participate in system enhancements, releases, upgrades, testing, and implementation activities.
- Document business requirements, functional specifications, configuration changes, and test scenarios.
Required Skills:
- 8+ years of overall IT/Healthcare experience.
- 5+ years of hands-on FACETS experience.
- Strong experience in at least two or more core FACETS modules, with the ability to understand end-to-end payer workflows.
- Healthcare payer or health insurance domain experience is required.
- Strong hands-on experience with FACETS in a Healthcare Payer environment.
- Experience with FACETS Claims and Claim Adjudication.
- Experience with Enrollment, Membership, and Eligibility.
- Experience with Premium Billing, Invoice Generation, Payment Processing, and Accounts Receivable.
- Experience with Benefits, Products, Plans, and FACETS Configuration.
- Knowledge of healthcare EDI/X12 transactions, especially 834, 837, 835, 270/271, and 276/277.
- Strong understanding of healthcare payer business processes.
- Strong SQL, data analysis, data validation, and reconciliation skills.