F/T Front Desk Agent - Bear Mountain

Guest Services Inc; United States; On-site; USD 22,000 - 31,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Agent to handle guest check-in/check-out, reservations and switchboard duties with a focus on outstanding service. The role requires standing for an 8-hour shift and delivering friendly, efficient support to guests and vendors.

The ideal candidate has a high school diploma, strong communication skills and the ability to multitask while maintaining accuracy in handling payments and room assignments.

Qualifications

• High School Diploma required; some advanced studies preferred.
• Strong customer service and receptionist abilities are essential.
• Ability to handle reservations, payments and guest inquiries with accuracy.

Responsibilities

• Provide administrative, reception and program support to management and staff.
• Manage phone activity and general guest information.
• Register and assign rooms using the reservation system.
• Assist in coordinating Front Desk with Housekeeping.
• Ensure charges are posted correctly and accept payments.
• Stand for the full shift and maintain a professional, welcoming demeanor.

Skills

Customer service

Interpersonal skills

Multitasking

Typing

Cash handling

Education

High School Diploma

Some advanced studies preferred

Tools

Reservations system

POS system

Office equipment

Computer proficiency

Job description

Compensation Amount: 19.00 USD Hourly Job Summary: The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills and able to stand for 8 hour shift.

ESSENTIAL FUNCTIONS

• Provide administrative, reception and program support to management and staff.
• Manage phone activity including providing general knowledge to callers.
• Manage walk-in traffic.
• Sign in customers as needed.
• Smile and greet customers in a welcoming manner.
• Register and assign rooms to guests using reservation system.
• Provide quotes for room rates and up-sell the guest when possible.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges and credits are posted to the corresponding guest folio.
• Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Responds to guest inquiries.
• Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS

• High School Diploma, some advanced studies preferred.
• Desired skills include typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
• Computer proficiency required.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone and other communications skills.

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally. Ability to stand for the entire work day and to climb steps regularly. Ability to withstand temperatures in indoor and outdoor environments. Reading and writing work-related documents in English. Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. Constantly communicates and receives verbal communication with other employees in a fast-paced environment. Physical presence at the job site is essential to perform job duties. Drivers License Preferred.

EQUIPMENT USED

Typical office equipment (computers, phone system, fax, copiers, scanners, among others). Reservations system. POS system.

ABOUT THE COMPANY

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.