F&B Supervisor: Lead Service, Profit & Guest Experience

Wind Creek Hospitality; East Hazel Crest (IL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Flexible Spending Account (FSA)

Job summary

Wind Creek Hospitality is seeking a Food and Beverage Supervisor to lead assigned F&B personnel, optimize guest service, and implement programs that boost revenue and control costs across restaurant and beverage outlets.

You will collaborate with F&B managers, train staff, and ensure VIP service during events, while adhering to licensing and safety standards. This role requires flexibility for odd hours and strong leadership within a dynamic casino environment.

Qualifications

• High School diploma or GED required or currently enrolled and complete a GED program within 6 months from start date as a condition of continued employment
• Two years’ Food and/or Beverage Supervisory experience required
• One year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality F&B Department required
• Two years’ experience in the hiring department required
• Must be twenty-one (21) years of age or older
• Experience in multi-shift, complex organizations; problem solving and decision-making ability
• Must have extensive knowledge of food products and service techniques
• Must be familiar with financial data and cost control techniques
• Must successfully pass a job interview, including a guest service audition
• Must complete Responsible Vendor Alcoholic Beverage Service and BASSET training
• Must complete ServeSafe Sanitation training
• Willing to work odd and irregular hours
• Must be able to maneuver to all areas of assigned outlets
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts
• Must have Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Responsibilities

• Assists Food & Beverage Managers in implementing programs designed to provide beneficial changes in assigned operations, improvement in the operations impact or interaction with customers, improvement in the operation’s ability to reduce or contain costs or generate additional revenue
• Helps develop and implement customer service training programs as needed; Ensures that the restaurant/beverage areas support the Casino by providing outstanding service to VIP guests and during special events
• Assist Food & Beverage Managers implementing cost control procedures and standards of performance; Administers scheduling programs to ensure the highest service levels with maximum productivity
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
• Acts immediately on all customer complaints and takes corrective action as needed
• Oversees personnel changes in assigned outlets and recommends action regarding hiring, promotions, demotions, and release of personnel
• Reads and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments, and scheduled entertainment from disseminated pre-shift information
• Assumes special projects as needed at the direction of the immediate supervisor
• Ensures sufficient inventories are maintained to meet the needs of the operation
• Other duties & responsibilities as assigned

Skills

Interpersonal skills

Customer service

Communication

Team building

Problem solving

Education

Associate’s Degree in Related field

Job description

Wind Creek Hospitality is seeking a Food and Beverage Supervisor to lead assigned F&B personnel, optimize guest service, and implement programs that boost revenue and control costs across restaurant and beverage outlets.

You will collaborate with F&B managers, train staff, and ensure VIP service during events, while adhering to licensing and safety standards. This role requires flexibility for odd hours and strong leadership within a dynamic casino environment.