F&B Supervisor *Hilton Anchorage*

Crestview Management, LLC; Anchorage (AK); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hospitality management firm in Alaska is seeking a Food & Beverage Supervisor to oversee daily operations in the restaurant and bar. Responsibilities include ensuring exceptional service, managing staff, and compliance with health standards. The ideal candidate should have strong leadership skills and experience in the food and beverage industry. This role emphasizes guest satisfaction and efficient operations.

Qualifications

• Proven experience in food and beverage operations management.
• Strong interpersonal and leadership skills.
• Excellent guest service and communication skills.

Responsibilities

• Supervise daily F&B operations and ensure service standards.
• Handle guest complaints and maintain a positive environment.
• Enforce health, safety, and sanitation standards.

Job description

The Food & Beverage Supervisor is responsible for overseeing daily restaurant, bar, and/or banquet operations to ensure exceptional guest service, efficient workflow, and adherence to hotel standards. This role supports team performance, maintains service quality, and ensures smooth coordination between front and back of house.

Key Responsibilities

1. Operations Management

• Supervise daily F&B operations (restaurant, bar, room service)
• Ensure service standards are consistently met or exceeded
• Monitor cleanliness, setup, and overall presentation of outlets
• Conduct pre-shift briefings and communicate daily priorities
• Supervise, coach, and support F&B staff (servers, bartenders, runners, hosts)
• Lead by example with professionalism and strong service presence
• Address employee concerns and elevate when necessary
• Assist with scheduling and shift coverage

3. Guest Service

• Ensure all guests receive prompt, courteous, and personalized service
• Handle guest complaints or service recovery professionally
• Maintain visibility on the floor during peak hours
• Monitor sales, upselling, and cost control practices
• Assist with inventory, ordering, and stock control
• Ensure proper handling of cash, POS systems, and billing accuracy

5. Compliance & Safety

• Enforce health, safety, and sanitation standards (e.g., food safety, hygiene)
• Ensure compliance with hotel policies and local regulations
• Maintain a safe working environment for staff and guests

6. Coordination & Communication

• Work closely with kitchen, front office, and events/banquets teams
• Support group events, airline crews, and special functions
• Communicate service issues or operational needs to management