F&B Shift Manager

Dufry Careers; New York (NY); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

Employee discounts

Employee assistance program

Career growth opportunities

Referral bonus

Job summary

Dufry is seeking a Shift Manager I at Pennsylvania Station to support branch management in restaurant operations. You will ensure the restaurant is clean, staffed, and operating to high standards, using approved policies to guide decisions.

Reporting to the General Manager or zone leader, you may serve as MOD during shifts and help drive guest satisfaction and operational excellence.

Qualifications

• Requires 2+ years of F&B and/or customer service experience.
• Requires minimum of 6 months of supervisory or lead experience in F&B or customer service environment.
• Knowledge of safety/health standards and procedures to comply with retail regulations.
• Experience with POS systems and F&B management software.
• Ability to make customer recommendations and maintain high service standards.

Responsibilities

• Completes opening, daily and closing procedures per policy.
• Supervises day-to-day activities of associates and shifts staffing needs.
• Participates in interviewing and hiring decisions for unit staff.
• Assigns tasks, schedules, and ensures shifts are covered.
• Monitors wellness and safety procedures and reports concerns.
• Places orders, receives goods, and processes invoices.

Skills

F&B experience

Supervisory experience

Cash handling

POS systems

Tools

POS systems

F&B management software

Job description

Benefits:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Employee discounts across all company brands
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

Advertised Compensation: $23.73 to $26.37

Purpose

The Shift Manager I position at Pennsylvania Station assists branch management in executing QSR or similar restaurant management operations. This role ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The MGRI uses prescribed policies and procedures to make management decisions.

Essential Functions

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion, or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and always maintains proper security of cash
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant

Reporting Relationship & Role Information

• The Shift Manager I position as described falls under the Fair Labor Standards act as a Non-Exempt position.
• This position typically reports to the General Manager or zone leader within assigned location
• The Shift Manager I position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and some closing shifts to monitor restaurant associates’ work activities during these different days and times
• May serve as Manager on Duty (MOD) during assigned shifts, ensuring operational readiness, addressing escalated issues, and representing store leadership

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Education and Experience:
  • Requires 2+ years of F&B and/or customer service experience
  • Requires minimum of 6 months of supervisory or lead experience in F&B or customer service environment
• Specialized Training:
  • Basic math skills and cash handling experience
  • Knowledge of federal, state, and local safety and health standards, and procedures to comply with retail regulations
  • Experience with POS systems and F&B management software
  • Relevant product knowledge with ability to make customer recommendations, or ability to develop this expertise quickly after hire
  • Strong attention to detail, effective communication skills, and ability to maintain operational standards while supporting team performance during assigned shifts
  • Ability to speak, read, and comprehend instructions, correspondence, and policy documents while conversing comfortably with customers and providing excellent customer service

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City