F&B Operations Manager — Guest Experience Leader

Highgate; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Highgate Hotels in New York is seeking a Food & Beverage Manager for The Manhattan at Times Square to oversee the outlet's daily operations, lead a team of F&B staff, and maintain profitable service standards in a premier Midtown setting.

This role requires strong communication, guest focus, and the ability to manage budgets, payroll, and training while ensuring compliance with liquor laws and SOPs.

Qualifications

• Excellent verbal and written communication with staff and guests.
• Ability to multitask and prioritize duties in a fast-paced environment.
• Strong customer service orientation and professional demeanor.
• Lead and train outlet staff while maintaining Highgate standards.

Responsibilities

• Oversee daily operation of the F&B outlet.
• Supervise outlet personnel.
• Respond to guest complaints promptly.
• Coordinate with other F&B managers on promotions and SOP compliance.
• Prepare reports on payroll, revenue and schedules.
• Ensure compliance with local liquor laws and sanitation regulations.
• Be on the floor and assist staff during peak meal periods.
• Conduct staff performance reviews and training.

Skills

Communication (verbal & written)

Multitasking

Customer service

Team leadership

Attention to detail

Job description

Highgate Hotels in New York is seeking a Food & Beverage Manager for The Manhattan at Times Square to oversee the outlet's daily operations, lead a team of F&B staff, and maintain profitable service standards in a premier Midtown setting.

This role requires strong communication, guest focus, and the ability to manage budgets, payroll, and training while ensuring compliance with liquor laws and SOPs.