F&B Manager - Chido

BENCHMARK; Oklahoma City (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

Pyramid Global Hospitality seeks an F&B Manager - Chido for the OKANA Resort & Indoor Water Park in Oklahoma City. You will oversee restaurant operations, partner with culinary, and direct service staff to deliver memorable guest experiences.

Strong leadership and financial acumen are essential for success in this client-facing role. Join a dynamic team at OKANA, offering opportunities to shape service culture, manage budgets, and drive profitability while upholding Pyramid's standards of

Qualifications

• Bachelor's degree in hospitality management or related field is required.
• Minimum 3+ years of restaurant management experience.
• Strong financial understanding of revenue and expenses.

Responsibilities

• Assist in achieving budgeted revenue and labor expenses.
• Direct and maintain food handling in compliance with sanitation laws.
• Assist in forecasting revenues and managing cost controls.
• Lead staff training and development to uphold service standards.
• Respond to guest feedback and ensure exceptional guest experiences.

Skills

Customer service

Financial acumen

Team leadership

Time management

Communication

Education

Bachelor's degree in hospitality management or related field

Job description

F&B Manager - Chido### F&B Manager - ChidoApply: OKANA Resort & Indoor Waterpark: Full time: Posted Today: R0067839Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-OkanaWhat you will have an opportunity to do:POSITION SUMMARY:The Restaurant Manager - Chido - supports the General Manager by overseeing restaurant operations toensure that the service and food meet customer expectations. This is a client facing position that worksclosely with the culinary team and directs the service staff to deliver an exciting and memorable guestexperience in Chido. This role will be very involved with staff selection and spearheading traininginitiatives that support the resort’s service culture, all the while fine tuning their business acumen insteering the financial performance of the restaurant. The OKANA Resort is part of Pyramid GlobalHospitality, a leading hospitality company that offers career opportunities and has a steadfast commitmentto putting people first.QUALIFICATIONS:• Bachelor’s degree in hospitality management or related field.• 3+ years of experience in restaurant management, including independent restaurants.• Understanding of the financial data (revenue & expenses) that impact the restaurant’sperformance.• Strong cost control background to effectively manage the financial performance of each outlet.• Sound time management skills and ability to manage multiple initiatives at the same time.• A passion for customer service that filters down to all levels of the team.• Read, write, and speak English fluently; Ability to communicate effectively with the public andresort team members.• Maintain all relevant Food & Beverage certifications.PERFORMANCE STANDARDS• CUSTOMER SERVICE: Maintain customer satisfaction as the driving philosophy of the hotel outlets.Personally demonstrate a commitment to customer service by inquiring about service quality andresponding promptly to guest needs. Promptly handle guest complaints. Work alongside the staff toensure customer satisfaction. Implement service recovery guidelines to ensure complete guestsatisfaction. Ensure the staff, including all new hires, are trained to meet compliance, safety, andservice standards. Empower staff to deliver customer service by encouraging and rewarding responsiveguest assistance. The level of service provided to guests in all outlets meets or exceeds customerexpectations. Ensure that consistency of service and standards are met.• FINANCIAL: Participate in developing the financial objectives of each restaurant as part of the annualbudgeting process. Assist in accurately forecasting revenues/expenses and prepare annualdepartmental budget that accurately reflects the department’s operational plan. Anticipaterevenue/cost problems and report discrepancies to F&B Director. Assist hotel staff with accountingrelated issues. Analyze financial and operating information on an ongoing basis in order to adjustlabor, supplies, materials and other costs to achieve budget. Ensure department staff is trained incontrol procedures as outlined by Internal Audit, and that these procedures are consistently followed.• PEOPLE: Manage people according to Pyramid Global Hospitality’s values, which are centered aroundputting associates first. Instill a servant culture which is focused upon partnering and supporting allmembers of the team. Manage human resources functions including recruiting, selection, orientation,training, performance reviews, pay and recognition programs to maintain a skilled and motivatedworkforce. Develop and implement exceptional, ongoing training programs that support the resort’sservice mission and offer measurable metrics for evaluating the performance of each team member.Maintain a positive, cooperative work environment between staff and management. Emphasize trainingand development as a way of doing business; empower employees to successfully perform their jobs.Help to develop management talent by acting as a mentor for direct reports. Resolve employeegrievances fairly and timely. Ensure employees fully understand performance standards, reviewprocess, and reward successes. Manage safety program to protect guests and employees and whichmeets OSHA requirements. Use ongoing safety plan to minimize workers’ compensation claims. Trainstaff to upsell food & beverage offerings, provide excellent customer service and always practice safetyskills. Ensure employees are appropriately certified for their jobs as required by federal, state or localregulations. Work closely with Human Resources to stay on top of turnover, including addressingtrends that may be leading to excessive turnover.• QUALITY: Be an advocate for the restaurants to hotel guests and the local community. Completeunderstanding of the Restaurant Department and how all hotel departments work together to achievebusiness objectives and to meet customer expectations. Know the commonly occurring challenges ofthe F&B business and how to overcome them. Know restaurant standards and hold employeesaccountable for consistently meeting these standards. Maintain favorable health department scores.Manage a preventive maintenance program for all equipment. Control food-borne illnesses. Meetsafety and sanitation standards such as Emergency Plan, CPR training for all employees, properstorage of foods, storing chemicals away from food, etc.• MANAGING THE BUSINESS: Help prepare the F&B budget and maximize department resources tocontribute to the successful achievement of the budget. Identify major revenue and expenseopportunities and possible problems and work with Director of F&B on resolution. Adjust inventory,outlet labor schedules, staff assignment and supplies based upon demand without loss in qualityservice. Work with Engineering to maintain all equipment in good working order; Work closely with theculinary team to review quality standards and evaluate menus.ESSENTIAL FUNCTIONS:• Assist in achieving budgeted revenue and labor expenses.• Demonstrate positive leadership characteristics, which inspire employees to meet and exceedstandards.• Direct and maintain food handling in compliance with sanitation laws.• Ensure compliance with all Pyramid Global Hospitality policies and procedures.• Investigate and resolve food quality and service complaints.• Maintain work areas clean and organized.• Maintain employee appearance standards in food and beverage department.• Maintain procedures for securing money.• Maintain procedures for security of all hotel equipment.• Manage in compliance with local, state, and federal laws and regulations.• Help maximize food and beverage department profitability.• Help monitor budget to ensure efficient operation and to ensure expenditure stays within budgetlimitations.• Promote employee empowerment.• Maintain high levels of employee satisfaction.• Report unsafe conditions immediately.• Select, train, supervise, develop, discipline and counsel employees in accordance with Pyramid GlobalHospitality policies and procedures.• Complete other duties as assigned by supervisor to include cross training.• Implement and maintain local and corporate sales and marketing plans.• Perform in the capacity of any position supervised.• Respond to all food and beverage-related guest correspondence.• Review all daily food specials for presentation, quality and pricing.• Conduct or assist in scheduling liquor liability training.• Assist managers in lowering attrition.• Conduct/attend departmental meetings.• Conduct performance appraisals.• Help develop short and long-term financial operating plans.• Implement and maintain incentive programs.• Help maintain inventory control (beverages, glass, china, silver, approve orders).• Maintain MSDS procedures according to OSHA.• Maintain procedures for credit control and handling financial transactions.• Menu development – restaurants/lounge concepts.• Participate in the development of the annual budget.• Annually shop competitors.PHYSICAL REQUIREMENTS• SITTING: Occasionally. Meetings, entertaining guests/clients, paperwork.• STANDING/WALKING: Frequently. Concrete, tile, rubber mats covering tile, linoleum, carpet, etc.• CROUCHING (BEND AT KNEES): Rarely. Inspecting equipment.• KNEELING/CRAWLING: Rarely.• STOOPING (BEND AT WAIST): Occasionally. Picking up objects.• TWISTING (KNEES/WAIST/NECK): Frequently. Inspections.• CLIMBING: Occasionally. Stairs to access different building levels.• BALANCING: Rarely.• LEG/FOOT USE: Rarely.• REACHING (OVERHEAD/EXTENSION): Occasionally. Retrieve supplies, inspections.• HANDLING/GRASPING: Occasionally. PC keyboards, office equipment, food preparation.• FINGERING/FEELING: Frequently. Writing, open wine, operate adding machine, POS. Open and closelocks.• PUSHING/PULLING: Occasionally. Hand trucks, carts, cases of product, furniture in outlets. Averageweight: 25 lbs. Maximum weight: 50 lbs.• LIFTING/CARRYING: Occasionally. Average weight: 25 lbs. Maximum weight: 50 lbs.• OTHER PHYSICAL DEMANDS: Rarely.USE OF SENSES• TALKING IN PERSON: Constantly. Public, guests and employees.• TALKING ON TELEPHONE: Frequently. Public, guests and employees.• OTHER SPEECH REQUIREMENTS: Occasionally. Extemporaneous speech to groups.• HEARING IN PERSON: Frequently. Public, guests and employees.• HEARING ON TELEPHONE: Frequently. Public, guests and employees.• OTHER HEARING REQUIREMENTS: Rarely.• NEAR VISION: Frequently. Corrected to 20/40. Paperwork, computers.• FAR VISION: Constantly. Corrected to 20/40.• DEPTH PERCEPTION: Occasionally. Beverage equipment, walking through hotel.• COLOR VISION: Frequently. Presentation and quality of food.• FULL FIELD VISION: Constantly. Manage all aspects of busy outlets.• SMELL: Frequently. Detect potential hazards and odors, inspection of products.• TASTE: Frequently. Assurance of food quality and consistency.MENTAL REQUIREMENTS• INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Constantly. Professionally deal with difficultsituations/people.• DEADLINES/SHIFT WORK/OVERTIME: Constantly. Meet deadlines as required. Meet multiple prioritiesof business demands. Adjust to schedule changes, cover shifts on short notice.• FLEXIBILITY: Constantly. Need to work a variety of hours, varied tasks under varied conditions.• PACE: Constantly. Must change pace as business demands.• ATTENTION TO DETAIL: Constantly. Monitor all service and products for guests.• HIGHLY REPETITIVE WORK: Rarely.• OTHER PSYCHOLOGICAL DEMANDS: Occasionally. Highly confidential issues, deals with extremeemotions.ENVIRONMENTAL SETTING\\• SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED):Constantly. Adhere to Pyramid Global Hospitality safety standards and procedures. Maintain security ofwork area and equipment while maintaining the level of safety required by the Company and OSHArequirements.• EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE):Occasionally. Cleaning chemicals, extreme heat on cooking lines, walk-in freezers and refrigerators.• OPERATION OF EQUIPMENT/TOOLS/VEHICLES: Occasionally. Beverage/liquor dispensers, kitchenequipment, fax machine, PC, grills, ovens.**What are we looking for?****Compensation:**$-$Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.