F&B Manager

WSA NYC, LLC; New York (NY); On-site; USD 85,000 - 95,000; Full time

Job summary

WSA NYC, LLC is seeking a Food & Beverage Manager to lead an elevated, member-driven experience at the SAABrooklyn Campus. The role is hands-on, balancing on-the-floor leadership with guest engagement, staffing oversight, and daily operations across bars, restaurant, and related services.

The ideal candidate will have 5+ years of luxury hospitality experience, a polished presence, and the ability to set a high standard on the floor while collaborating with Events, Membership, Operations, and IT

Qualifications

• 5+ years creating and managing luxury hospitality or lifestyle hospitality experiences, preferably in food & beverage, restaurant, club, or hotel environments.
• Proven experiences supporting the opening of new restaurants, bars, cafés, or hospitality venues.
• Ability to take ownership of day-to-day operations of various outlets within a high-touch hospitality property.
• Demonstrated strength working alongside a range of backgrounds, skills, and professionals, with the ability to support both hourly employees and senior leadership effectively.

Responsibilities

• Lead by example delivering a gracious, highly personalized standard of service that reflects the SAA member experience and maintains on-floor standards.
• Manage day-to-day operations of outlets within a high-touch hospitality property to ensure integrated, efficient, polished execution.
• Respond to incoming reservation needs, review member profiles, support table allocation planning, and flag noteworthy reservations to ensure VIP protocols are followed.
• By night, be visible on the floor and excel in guest engagement, welcoming Members and Guests and supporting check-in and seating experiences.
• Collaborate with Events, Membership, Programming, Operations, Facilities, Marketing & Sales, and IT & A/V to deliver a seamless campus-wide hospitality experience.
• Attend daily, weekly, and monthly meetings to ensure strong communication and cross-departmental support for the SAA experience.

Skills

On-floor leadership

Guest engagement

Staffing analysis

Communication skills

Team leadership

Tools

Outlook

Excel

Word

Job description

Salary Range: $85,000.00 To $95,000.00 Annually

Food&BeverageManager

Brooklyn, New York

TheRole

TheFood&BeverageManagerisresponsibleforleadinganelevated,member-drivenfoodandbeverageexperienceacrosstheSAABrooklynCampus.Asakeyambassadoroftheproperty,thisroleensureseveryservicetouchpointreflectswarmth,polish,consistency,anddiscretion,whileupholdingthehighstandardsexpectedinaluxuryhospitalityenvironment.Thepositionisaccountablefordailyoperationalexecution,guestandmembersatisfaction,servicerecovery,andtheefficientallocationofstaffinglevelsinrelationtoreservations,clubactivity,andeventbookings.

Theidealcandidatewillbeapolished,hands-onhospitalityleaderwitharefinedunderstandingofluxuryservice,guestrecognition,andthenuancesofahigh-touchmemberexperience.Thisindividualshouldbecomfortablerollinguptheirsleeveswhilesettingavisiblestandardonthefloor,inspiringconfidenceintheteam,andensuringthateveryinteraction,environment,andservicemomentreflectsthetone,elegance,andhospitalityvaluesofSAA.

Reportingto:SAAGeneralManager

Responsiblefor:SAAlinestaff,dailyfoodandbeverageoperations,servicestandards,staffingcoordination,andguestexperienceexecution

CompensationRange:$85,000-$95,000

Requirements:

• Thisisahands-onmanagementpositionwheretimeissplitbetweenon-the-floorserviceleadership,teamsupport,guestengagement,staffinganalysis,andadministrativecoordinationacrossbars,restaurantoperations,andrelatedfoodandbeveragefunctions.
• Leadbyexampleindeliveringagracious,highlypersonalizedstandardofservicethatreflectstheSAAmemberexperience,observingserviceexecutioncloselyandprovidingthoughtfulfeedbackandcoursecorrectionasneeded.
• Manageandoverseedailyplanningandupkeepofoperationstoensureanintegrated,efficient,polished,andwell-executedfoodandbeverageoperation.
• Asakeyambassadoroftheproperty,ensureallmemberandguestinteractionsarehandledwithwarmth,professionalism,discretion,andastrongsenseofhospitality,resolvingconcernstowardapositiveoutcome.
• Byday,respondtoincomingreservation-relatedneeds,reviewprofilesofmembersandguests,supporttableallocationplanning,preparestaffbriefingmaterials,andflagnoteworthyreservationstoensureSAAservicestandardsandVIPprotocolsareexecutedseamlessly.
• Bynight,bevisibleonthefloor,excellinginguestengagement,welcomingMembersandGuests,supportingthecheck-inandseatingexperience,andhelpingcreateacomposed,polished,andhighlyhospitableatmosphere.
• Workwithinanevolvingluxuryhospitalityenvironment,helpingrefineoperatingproceduresasbusinessneedsdevelopwhilemaintainingconsistencyintheguestandmemberexperience.
• Supplyexpertknowledgeonthefood,wine,andspiritsprogramsandensurethequality,presentation,andintegrityofallfoodandbeverageofferingsonadailybasis.
• PartnereffectivelywithEvents,Membership,Programming,Operations,Facilities,Marketing&Sales,andIT&A/Vtosupportaseamlessandelevatedcampus-widehospitalityexperience.
• Conductpre-andpost-serviceanalysisofstaffinglevelsperserviceinrelationtodailyreservationsandeventbookingstosupportalabormodelthatprotectsbothservicequalityandoperationalefficiency.
• Assistwithrecruitment,establishmentofoperatingsystems,andtheonboardingandtrainingofnewstaffinamannerthatreinforcesSAAculture,luxuryserviceexpectations,andprofessionalpresentation.
• UpholdthestandardsofserviceuniquetoSAA,consistentlyworkingtoelevatethedeliveryofserviceandsupportingsystemsthatensuresmooth,elegantexecution.
• Createanexcellentworkenvironmentwiththeabilitytobringadiversegroupofteammemberstogetheraroundprofessionalism,teamwork,mutualrespect,andprideinservice.
• Supportthedevelopmentandimplementationoftrainingmanualsandmaterialsthatreinforcerefinedservicestandardsandroleclarityacrossthevenues.
• Drivetheongoingdevelopmentofteammemberstoensuredetailedproductknowledge,confidence,professionalism,andtheabilitytoanticipatememberandguestneeds.
• Ensureeffectivecommunicationduringpre-servicebriefingsofinformationrelatingtoallofferings,members,guests,anddailyoperationalpriorities.
• Attendandsupportdaily,weekly,andmonthlyoperationalmeetingstoensurestrongcommunication,alignment,andcross-departmentalsupportoftheSAAexperience.

PositionQualificationsinclude

• 5+yearscreatingandmanagingluxuryhospitalityorlifestylehospitalityexperiences,preferablyinfoodandbeverage,restaurant,club,orhotelenvironments.
• Provenexperiencesupportingtheopeningofnewrestaurants,bars,cafés,orhospitalityvenuespreferred.
• Abilitytotakeownershipofthesuccessfulday-to-dayoperationsofvariousoutletswithinahigh-touchhospitalityproperty.
• Demonstratedstrengthinworkingalongsidearangeofbackgrounds,skills,andprofessionals,withtheabilitytosupportbothhourlyemployeesandseniorleadershipeffectively.
• Knowledgeableabouthoworganizationswork,includingformalandinformalcommunicationchannels,policies,procedures,andoperationalculture.
• Strongguest-andmember-facingcommunicationskillswiththeabilitytoturnachallengingmomentintoathoughtful,service-forwardoutcome.
• Highlyentrepreneurialandabletoadapttochangingprioritiesinafast-pacedenvironmentwithcompetingdemandswhilemaintainingcomposureandstandards.
• Strongcomputerskillsrequired,includingOutlook,Excel,andWord.
• Solidunderstandingofluxuryfoodandbeverageservicestandards,staffingawareness,servicerecovery,andoperationalfollow-through.
• Abilitytoleadfromthefloorwhilealsosupportingadministrative,training,andcommunicationresponsibilities.
• Professionaljudgment,maturity,andtheabilitytoremaincalm,composed,andeffectiveduringactiveserviceperiods.

AdditionalSkills

• Flexibleself-starterwithstrongattentiontodetailwhocanworkinafast-pacedenvironmentwhileprotectingapolishedluxuryservicestandard.
• Strongwrittenandverbalcommunicationskillswiththeabilitytocommunicateclearly,gracefully,andprofessionallyacrossteamsandserviceenvironments.
• Flexiblewithrespecttooperationaldemandsandhours,includingwillingnesstoworkeveningsandweekendstosupportthepropertyteamandmemberexperience.
• Abilitytoplan,prioritize,anddemonstrateexceptionalfollow-upskills.
• Courteous,persuasive,guest-focused,professional,andpositivedemeanoratalltimes.
• Visible,proactive,roll-up-your-sleevesleadershipstylewithstrongorganizationalskillsandtheabilitytocoachothersthroughserviceinrealtime.
• Business-mindedoperatorwithawarenessoflabordiscipline,servicequality,andday-to-dayexpensemanagement.
• Thisisanon-siteroleandisnotaremoteworkposition.

WSA NYC is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.