F&B Applebees Beverage Supervisor

Kickapoo Lucky Eagle Casino Hotel; Eagle Pass (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Kickapoo Lucky Eagle Casino Hotel in Eagle Pass, TX is seeking a Beverage Supervisor to oversee daily operation of all beverage service areas and team members, while enforcing policy, health and safety standards and gaming regulations.

You will hire and train staff, schedule shifts, monitor performance, analyze financial reports, drive guest service excellence, and ensure budgeted expenses stay within guidelines.

Qualifications

• High School Diploma or GED is required.
• Minimum 1 year of experience in a food/beverage outlet, hotel or casino setting.
• Must obtain and maintain a Texas Alcoholic Beverage Commission (TABC) certification.
• Strong written and verbal English skills; Spanish a plus.

Responsibilities

• Supervise daily beverage service operations and staff.
• Ensure compliance with tribal, federal and gaming laws and casino policies.
• Hire staff, conduct interviews and support management.
• Monitor staffing, scheduling and training; manage performance and attendance.
• Analyze financial reports and apply insights to improve operations.
• Maintain health, safety and sanitation standards.
• Ensure budgeted expenses are followed and service standards met.

Skills

Leadership

Guest service

Communication

English proficiency

Team coaching

Education

High School Diploma or GED

Tools

TABC certification

Job description

Reports To

Beverage Manager

Supervises

Bartenders, Bar Backs

Job Summary

Supervise the daily operation of all beverage service areas and team members while carrying out supervisory responsibilities.

Essential Functions

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Supervise day-to-day activities of team members to include performance reviews, rewards, discipline, time and attendance, scheduling, shift bids, training, plan work, assign work, direct work, address complaints and resolve issues.
• Conduct interviews, hire staff and support management.
• Lead the beverage venues to identify, evaluate and develop strategies to systematically enhance revenue, increase profitability and guest satisfaction.
• Monitor staffing levels and assist in making appropriate adjustments according to business levels and circumstances.
• Assist with administrative responsibilities and supervise beverage team members for accuracy, timeliness and compliance with standards of operation and policies.
• Comprehend financial reports and apply information in a timely and practical manner to improve the operation.
• Responsible for ensuring that the beverage team is adhering to all department SOP's and casino policies.
• Ensure compliance with health, safety, sanitation and Texas alcohol awareness programs.
• Responsible for maintaining effective operating and control processed designed to attain maximum operating efficiency and directed by Beverage Manager and Director of F&B.
• Ensure that operating expenses and direct supply expenses remain within approved budgeted guidelines.
• Assist in setting and maintaining service standards with a hands on approach.
• Motivate and lead the team by coaching, counseling, setting goals and establishing measures to achieve.
• Monitor attendance, outlet schedules and identify challenges with a solution based approach.
• Conduct daily walk through inspections of beverage outlets to ensure sanitation, facility integrity, product quality, service excellence, consistency between venues and that all equipment is in good working condition.
• Attend regular departmental meetings to ensure effective coordination and communication between staff.
• Responsible for ensuring all health, safety and sanitation procedures are in compliance with Indian Health Services (IHS).
• Participate in month end inventories.
• Accountable for directing the work of Beverage Servers, Bartenders and Bar Back staff, assuring that guest have a favorable experience.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements To Qualifications

• Must have High School Diploma or GED.
• Minimum one (1) year of related experience and/or training in in a similar food/beverage outlet, hotel or casino atmosphere.
• Must obtain and maintain a current Texas Alcohol Beverage Commission certification (TABC).
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills And Abilities

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 50 lbs.

Work Environment

• Casino floor, back of the house and normal office setting.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions Of Employment

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Source: Hospitality Online