Eyewear Store Lead & Optician — Service & Growth

cinter; Arcadia (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Full benefits

Job summary

cinter in Arcadia, CA is seeking an Assistant Store Manager / Optician to support the Store Manager, deliver excellent customer service, and lead the team in a fast-paced optical retail environment.

The role involves eyewear product knowledge, pre-testing for eye exams, accurate measurements, POS handling, inventory, and addressing customer inquiries by phone and email, with growth opportunities into store management.

Qualifications

• Strong customer service and communication skills.
• Ability to train and develop team members.
• Strong problem-solving skills with a professional and positive attitude.
• Knowledge of eyewear products and basic optical measurements.
• Ability to work accurately with POS systems and inventory.
• Strong attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Support the Store Manager in delivering excellent customer service and developing the team.
• Create a welcoming and friendly store environment and respond to customer needs professionally.
• Handle customer complaints and resolve issues with honesty and integrity.
• Step in as Store Manager when needed.
• Conduct pre-testing for eye exams and take accurate eyewear measurements.
• Recommend products and stay informed about industry trends.
• Educate customers on lens care, maintenance, and proper use.
• Process sales, payments, returns, and other transactions accurately through the POS system.
• Manage inventory shipments and maintain store displays according to brand standards.
• Respond to customer inquiries and complaints by phone and email.
• Follow company policies regarding safety, health, security, and workplace conduct.

Skills

Customer service

Team training

Problem solving

Eyewear knowledge

POS systems

Inventory management

Attention to detail

Multitasking

Initiative

Independent work

Job description

cinter in Arcadia, CA is seeking an Assistant Store Manager / Optician to support the Store Manager, deliver excellent customer service, and lead the team in a fast-paced optical retail environment.

The role involves eyewear product knowledge, pre-testing for eye exams, accurate measurements, POS handling, inventory, and addressing customer inquiries by phone and email, with growth opportunities into store management.