Eyewear Sales Associate

Socket.dev; Rockford (MI); On-site; USD 38,000 - 56,000; Full time

Job summary

Grand Rapids Ophthalmology in Rockford, MI seeks an Optician to dispense glasses and contacts, fitting prescriptions from optometrists and ophthalmologists, and delivering a high-quality Total Patient Experience. The role requires patient-focused communication and precise measurements.

The ideal candidate has a GED and at least 1 year in a customer-facing position; ABO/ABOC/NCLE certifications are a plus. Responsibilities include frame selection, lensometry, inventory upkeep, and adherence to

Qualifications

• High school diploma or GED required.
• One year in a customer interactive position or equivalent.
• ABO/ABOC and NCLE certifications preferred.

Responsibilities

• Foster Total Patient Experience while delivering medical support.
• Assist patients in selecting frames based on style, measurements, and prescriptions.
• Operate auto-lensometer and manual lensometer.
• Educate on lenses, coatings and frame options.
• Collect measurements: bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, pantoscopic tilt.
• Dispense glasses and contacts; repair and adjust frames.
• Maintain inventory and keep areas clean and well-presented.

Skills

Communication

Interpersonal skills

Negotiation skills

Insurance literacy

Technical reading

Report writing

Public speaking

HIPAA compliance

Education

High school diploma or GED

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

Company: Grand Rapids Ophthalmology Job Title: Optician Department: Ophthalmology Supervisor Title: Clinic Manager Location: Rockford, MI 6050 Northland Dr NE, Suite 100, Rockford, MI, 49341 SUMMARY

An Optician will achieve a world-class Total Patient Experience that maximizes retail sales while supporting the patients’ medical needs. This employee is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the goods and services we offer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patients' wants and needs and sell to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360
• Ensure all job aids and policies are followed
• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
• Follow all protocols to keep frame inventory accurate
• General office duties and cleaning to be assigned by manager
• Assist with other duties in the office as needed

QUALIFICATIONS

• Communication, interpersonal and negotiation skills
• Ability to read, analyze and interpret insurance forms
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• HIPAA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures

EDUCATION AND/OR EXPERIENCE

• High school diploma or general education degree (GED) required
• One year in a customer interactive position; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Current ABO/ABOC and NCLE certifications (or obtained with first 2 years of employment) preferred

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity - color, depth, peripheral vision, and the ability to adjust focus is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.