Eyewear Customer Service/Sales Advisor

MyEyeDr.; Stowe (VT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Bonuses and commission

Medical and dental coverage

Vision coverage

401(k) with company match

PTO and paid holidays

Job summary

MyEyeDr. is seeking an Eyewear Consultant in Vermont to deliver a best‑in‑class patient experience. No optical experience required—training will be provided.

You will support doctors, assist patients with eyewear choices, explain insurance benefits, and help maintain a welcoming office environment. Join a trusted team and contribute to patient care while meeting sales goals. Weekend and evening shifts may be required, with competitive hourly pay and growth opportunities within a collaborative

Qualifications

• Customer-facing or sales background preferred.
• Willing to learn about optical industry and products.
• Desire to meet office goals with a positive attitude.
• Team player who collaborates to deliver patient experience.

Responsibilities

• Provide patients with exceptional customer service by understanding and advising needs.
• Assist patients in eyewear/frame/lens selection by educating on options.
• Consistently deliver sales plans and office goals through patient relationships.
• Explain insurance benefits to patients.
• Assist with fitting, measuring, and adjusting eyeglasses using supplied tools.
• Support optometrist with tasks to serve patients and lenses/frames.
• Collaborate with doctors and team for seamless patient experience.
• Demonstrate MyEyeDr. values and brand philosophy to patients.
• Participate in other office duties as assigned.

Skills

Customer service

Sales

Communication

Teamwork

Job description

Description

About the role

See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best‑in‑class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required.

The wage range for this position is $19.00 to $21.00 hourly, commensurate with experience and office location. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage.

You Will

• Provide patients with exceptional customer service by understanding and advising the patient’s needs
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
• Provide patients with comprehensive explanation of insurance benefits
• Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
• Collaborate with doctor(s) and team members to provide seamless patient experience
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
• Participate in other office duties as assigned

About You

• Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
• A proactive approach to problem solving with an entrepreneurial spirit
• Willing to learn about industry, product, and services
• Ability to sell with a desire to meet office goals with a “can do” attitude
• Friendly, caring, and patient‑centric person who thrives in a fast‑paced environment
• Team player who is willing to collaborate to provide the best patient experience

Growth With Us

• Grow and develop your career through role specific training programs
• Be offered an opportunity to earn bonuses and commission (role specific)
• Participate in a comprehensive benefits package including medical and dental coverage, tax‑free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high‑growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.