Eyecare Sales Associate, Highline Vision Center

EssilorLuxottica; Aurora (CO); On-site; USD 19,000 - 33,000; Full time

Job summary

EssilorLuxottica's Highline Vision Center in Aurora, CO is hiring a full-time Customer Service/Sales Associate to help patients choose eyewear and schedule exams. You will greet customers, identify needs, demonstrate products, and process sales with accuracy.

The role emphasizes teamwork, tech-savviness with POS and patient records, and a friendly, professional demeanor. Pay starts at the posted range with opportunities for bonus and career growth within the EssilorLuxottica network.

Qualifications

• High School graduate; strong customer service and selling skills.
• Excellent math abilities and accuracy in transactions.
• Comfort with POS and patient records software.
• Strong communication and listening skills.
• Adaptable to new technology and processes.
• Team player with dependable work ethic.

Responsibilities

• Greet patients warmly and provide quick, accurate service.
• Identify patient needs and link to eyewear and exams.
• Demonstrate product knowledge and explain features.
• Operate POS and manage sales transactions.
• Ensure timely pick-up and gather feedback.
• Keep displays tidy and secure assets.
• Adhere to attendance, policies, and daily timekeeping.
• Sell on your feet 80–100% of the time.
• Collaborate with the Optician and Practice Manager as needed.

Skills

Customer service

Selling

Communication

Attention to detail

Multitasking

Tech-savvy

Time management

Education

High School diploma

Tools

POS systems

Electronic health records

Eyewear software

Job description

Requisition ID: 947019

Store #: 00T013 TV Highline Vision Center

Position: Full-Time

Total Rewards: Benefits/Incentive Information

Highline Vision Center has provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development.

Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone.

Our Practice is a part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.

JOB DESCRIPTION

GENERAL FUNCTION

This role supports the practice by ensuring unsurpassed patient experiences when selecting eyewear or other products. This role supports establishing the practice as the premier destination for all vision needs within the community.

MAJOR DUTIES AND RESPONSIBILITIES

• Greets all patients with a warm welcome. Shows urgency in providing service to patients and satisfying their needs.
• Explores the needs and priorities of patients and links to practice offerings, including eye exam.
• Attentive to details, asks clarifying questions, and consults with Optician as needed.
• Demonstrates superior product knowledge; accurately describes the features and benefits of all products using the appropriate tools.
• Anticipates problems; explores underlying reasons for issues; strives to develop long-term solutions.
• Possesses the ability to multi-task and demonstrates the ability to prioritize and manage time with competing priorities.
• Custom fits glasses and precisely places prescription in lenses.
• Commits to delivery date and time, sets expectations for pick up, seeks feedback about experience and asks for referrals. Genuinely expresses gratitude and thanks the patient.
• Strives to achieve exceptional results on goals and competencies.
• Operates the point-of-sale system, inputting patient information with accuracy and attention to detail. When required, creates and tenders sales transactions, following operational processes and standards.
• Presents, celebrates and educates at product pick-up.
• Takes pride in the appearance of the practice and shows initiative to keep displays and inventory clean, attractive, and organized. Secures all company assets under one's control.
• Informs management of potential safety opportunities.
• Adhere to attendance and daily time keeping requirements.
• Adhere to all company policies and procedures.
• Sell on your feet 80%-100% of the time.
• Consistently maintains proper dress code.
• Perform other duties as assigned by Practice Manager or as business needs.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• Strong customer service skills
• Strong basic math skills
• Effective selling skills
• Familiarity with technology, such as point-of-sale, patient record systems, or other software applications
• Embraces new technology and change
• Strong communicator and listener

PREFERRED QUALIFICATIONS

• Eyecare experience
• Sales experience

Pay Range:16.83-23.55

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.