Eyecare Sales Associate

LensCrafters; San Juan (PR); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Job summary

LensCrafters is seeking a customer-focused associate to assist patients in selecting eyewear and related products. You will greet customers, assess needs, and connect recommendations to available eye-care services, including eye exams and product fittings.

You should excel at communication, handle point-of-sale transactions, and maintain a professional store appearance while delivering a top-tier customer experience.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills.
• Strong basic math skills.
• Effective selling skills.
• Familiarity with technology such as POS systems.
• Embraces new technology and change.
• Strong communicator and listener.

Responsibilities

• Greets patients with a warm welcome and provides prompt service.
• Explores needs and links to practice offerings including eyewear.
• Asks clarifying questions and consults with Optician as needed.
• Describes features and benefits of products using the appropriate tools.
• Maintains accurate patient information and processes transactions.
• Keeps displays and inventory clean, attractive, and organized.

Skills

customer service

selling skills

communication

math skills

technology familiarity

Education

High School diploma or equivalent

Tools

POS system

Job description

Total Rewards: Benefits/Incentive Information

At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.

Requisition ID: 944447

Total Rewards: Benefits/Incentive Information

At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.

Job Description

GENERAL FUNCTION

This role supports the practice by ensuring unsurpassed patient experiences when selecting eyewear or other products. This role supports establishing the practice as the premier destination for all vision needs within the community.

Major Duties And Responsibilities

• Greets all patients with a warm welcome. Shows urgency in providing service to patients and satisfying their needs.
• Explores the needs and priorities of patients and links to practice offerings, including eye exam.
• Attentive to details, asks clarifying questions, and consults with Optician as needed.
• Demonstrates superior product knowledge; accurately describes the features and benefits of all products using the appropriate tools.
• Anticipates problems; explores underlying reasons for issues; strives to develop long‑term solutions.
• Possesses the ability to multi‑task and demonstrates the ability to prioritize and manage time with competing priorities.
• Custom fits glasses and precisely places prescription in lenses.
• Commits to delivery date and time, sets expectations for pick up, seeks feedback about experience and asks for referrals. Genuinely expresses gratitude and thanks the patient.
• Strives to achieve exceptional results on goals and competencies.
• Operates the point‑of‑sale system, inputting patient information with accuracy and attention to detail. When required, creates and tenders sales transactions, following operational processes and standards.
• Presents, celebrates and educates at product pick‑up.
• Takes pride in the appearance of the practice and shows initiative to keep displays and inventory clean, attractive, and organized. Secures all company assets under one’s control.
• Informs management of potential safety opportunities.
• Adhere to attendance and daily time keeping requirements.
• Adhere to all company policies and procedures.
• Sell on your feet 80%-100% of the time.
• Consistently maintains proper dress code.
• Perform other duties as assigned by Practice Manager or as business needs.

Basic Qualifications

• High School graduate or equivalent
• Strong customer service skills
• Strong basic math skills
• Effective selling skills
• Familiarity with technology, such as point‑of‑sale, patient record systems, or other software applications
• Embraces new technology and change
• Strong communicator and listener

Preferred Qualifications

• Eyecare experience
• Sales experience

Pay Range: - 16.06

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.