EyeCare Advisor: Vision Care & Customer Experience

LensCrafters; Kingston (MA); On-site; USD 26,174 - 37,195; Part time

Job summary

LensCrafters at Macy’s is seeking a Part-Time EyeCare Advisor to deliver the LensCrafters Experience, upholding the highest quality optometric care and integrating the doctor and retail functions. You will greet customers, explain services, and assist with frame and lens selection while maintaining HIPAA-compliant records.

The role emphasizes strong communication, patient-first service, and accuracy in POS transactions.

Qualifications

• High School diploma or equivalent.
• Strong customer service and communication skills.
• Knowledge of fashion trends.
• Experience with cash registers and basic math.

Responsibilities

• Greets customers promptly and courteously.
• Answers phone within a few rings and assists callers.
• Explains paperwork, tests, products and services to customers.
• Maintains patient records per HIPAA and accurate documentation.
• Operates POS system and processes payments securely.
• Assists customers in selecting frames and lenses based on vision and lifestyle.
• Provides guidance on contact lens care and maintenance.
• Keeps shelves and displays organized and compliant with guidelines.

Skills

Customer service

Communication

Sales

Cash handling

Organization

Math skills

Fashion knowledge

Problem solving

Education

High School diploma or equivalent

Job description

LensCrafters at Macy’s is seeking a Part-Time EyeCare Advisor to deliver the LensCrafters Experience, upholding the highest quality optometric care and integrating the doctor and retail functions. You will greet customers, explain services, and assist with frame and lens selection while maintaining HIPAA-compliant records.

The role emphasizes strong communication, patient-first service, and accuracy in POS transactions.