EyeCare Advisor

Luxottica; West Covina (CA); On-site; USD 27,290 - 38,586; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

Luxottica’s EyeCare Advisor role in West Covina emphasizes delivering the LensCrafters Experience. You greet customers, explain services, and help select frames and lenses with care, ensuring accuracy and satisfaction.

You will support the doctor and retail teams, handle patient records per HIPAA, operate the POS, and maintain store presentation while adapting to promotions and busy periods.

Qualifications

• High school graduate or equivalent.
• Strong customer service and communication skills.
• Knowledge of current fashion trends.
• Ability to solve problems and work under time pressure.
• Familiar with cash registers and point-of-sale systems.
• Sales-driven with basic math skills.
• Knowledge of store merchandise and products.
• Experience in customer service or retail is a plus.

Responsibilities

• Greet customers promptly and answer phone courteously.
• Explain paperwork, tests, products, and services.
• Assist customers in selecting frames and lenses.
• Coordinate with Optometrist/retail staff to ensure smooth patient flow.
• Handle patient records in HIPAA-compliant manner.
• Operate POS terminal and process payments accurately.
• Maintain store appearance and respond to promotions.

Skills

Customer service

Fashion awareness

Communication

Problem solving

Cash handling

Sales skills

Math skills

Merchandise knowledge

Education

High school diploma

Tools

POS system

Computers

Calculators

Job description

JOB DESCRIPTION

GENERAL FUNCTION

The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care. Delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together.

MAJOR DUTIES & RESPONSIBILITIES

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

RETAIL

• Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary.

DOCTOR’S OFFICE

• Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
• Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
• Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• Strong customer service skills (internal and external)
• Knowledge of current fashion trends
• Strong communicator and listener
• Problem solving ability
• Familiarity with cash register, computers and calculators
• Sales skills
• Strong basic math skills
• Knowledge of office and store merchandise

PREFERRED QUALIFICATIONS

• Previous experience in customer service, retail and/or optical
• Strong interpersonal skills

Pay Range: 19.81 -28.01

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.