Eye Care Technician - Medical Assistant | Growth & Care

America's Best; Pittsburgh (Allegheny County); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

401k retirement savings with company‑a

Stock purchase plan

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision is seeking a retail/optical team member to deliver high quality patient care and maintain a professional clinic environment. You will handle pretests, explain examinations, and assist with paperwork and equipment maintenance.

The role emphasizes patient communication, accuracy in records, and adherence to store policies. Training and growth opportunities are highlighted within a supportive team.

Qualifications

• Retail/optical experience preferred, but not required.
• Strong customer service skills.
• Ability to learn optical knowledge.
• Able to give instruction in a clear and concise manner to customers.
• Effective interpersonal skills.
• Excellent organizational skills.
• Detail oriented.
• Multitasking and time-management skills.

Responsibilities

• Ensures high quality patient care.
• Maintains a professional atmosphere and appearance of doctor's office and pretest room.
• Understands ocular terminology and diseases and knows the ocular abbreviations.
• Explains to the patient the types of preliminary examinations.
• Completes necessary paperwork and performs testing on patients prior to doctor examination.
• Promotes visual field testing and retinal screenings to eligible patients.
• Performs exam pre-screening.
• Reviews prescriptions and/or patient information carefully and identifies special needs. Consults with the optician, Doctor or Retail Management when necessary.
• Fills out referral forms and follow-up paperwork as required.
• Maintains accurate and organized patient records.
• Ensures equipment, both Doctor's and pre-test, is properly maintained.
• Orders and maintains supplies and pharmaceuticals as directed.
• Follows all store and corporate policies and procedures.
• Participates in regularly scheduled mandatory communications meetings in order to keep informed of changes in corporate policies and initiatives.

Skills

Customer service

Optical knowledge

Instructional ability

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Time management

Job description

National Vision is seeking a retail/optical team member to deliver high quality patient care and maintain a professional clinic environment. You will handle pretests, explain examinations, and assist with paperwork and equipment maintenance.

The role emphasizes patient communication, accuracy in records, and adherence to store policies. Training and growth opportunities are highlighted within a supportive team.