Eye Care Director

Luxottica; New York, Northern (NY, KY); Hybrid; USD 176,000 - 232,000; Full time

Benefits offered by this job

Competitive bonus

Commission plan

Health insurance

Retirement savings

Paid time off

Employee discounts

Job summary

Pearle Vision, part of Luxottica, is seeking a Brand Eye Care Director to grow exam volume and drive patient experience across locations. You will lead OD recruitment, support the patient journey, and collaborate with regional leaders to boost overall performance.

You will ensure onboarding, maintain regulatory compliance, and align with brand initiatives while traveling up to 75% to support stores and doctors nationwide.

Qualifications

• BA/BS in business, health care or related field.
• 10+ years of multi-unit responsibility for physician or optometric practice management or related experience.
• Key competencies: Business Acumen, Networking & Attracting Top Talent, Strategic Thinking, Critical Thinking and Engagement.

Responsibilities

• Increase exam count, patient retention and OD NPS by coaching OD teams.
• Partner with Zone/Territory Leader to engage Regional and Store Managers.
• Coordinate with EC Recruiting to ensure coverage with sublease doctors and avoid dark days.
• Manage day-to-day utilization to maximize patient access.
• Ensure onboarding activities are completed for all teams.
• Align with ZVPs/TVPs and develop action plans to close performance gaps.
• Support, deploy & execute brand and eye care initiatives with zero variance in patient experience.
• Collaborate with Eye Care COE, Marketing, Fleet, Legal, Finance on key issues and opportunities.
• Keep knowledge of state regulatory requirements for optometric practice and coordinate with Luxottica Retail legal/regulatory teams.
• Ensure stores/doctors are compliant with HIPAA, PIPEDA and other privacy policies.
• Track lease renewals and complete related forms/documents timely.
• Oversee credentialing for EyeMed, Medicare and managed care.
• Encourage sublease doctors to participate in MVC plans.

Skills

Multi-unit management

OD recruitment

Brand management

Travel readiness

Education

BA/BS in business or health care

Job description

At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail.

Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting- edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Brand Eye Care Director provides support to sublease OD to grow practice through increase of eye exams. The ECD leads the delivery of a great eye care experience and continual exam growth through consistent and effective communication of the Brand Value Proposition and by supporting the implementation and execution of the Pearle Vision Patient Journey. Works with OD Recruiters and field team to source, attract and retain high performing doctors, ultimately responsible for ensuring adequate eye care availability to meet patient demand.

MAJOR DUTIES AND RESPONSIBILITIES

• Responsible to increase exam count, patient retention and OD NPS; accomplished by coaching and influencing OD’s and their teams to deliver the patient journey and coaching and developing Regional Managers to do the same
• Partner with Zone/Territory Leader to ensure all Regional and Store Managers are engaged in collaborating and building relationships with their OD’s to impact the overall business results of increased exams, retention and OD NPS
• Responsible to partner with EC Recruiting, to ensure appropriate focus given so there are no stores without a sublease doctor covering the location, and no dark days that require coverage to serve needs of the patients
• Responsible for the correct levels of day to day utilization to ensure the patients are able to be seen when convenient to them
• Responsible to ensure that all on-boarding activities have been completed by respective teams accountable
• Responsible to ensure alignment with ZVPs/TVPs, measuring and developing Regional Managers on result gaps within the OD business KPI’s and collaborate to build action plans to increase performance of the location
• Support, deploy & execute brand and eye care initiatives, ensuring there is zero variance in execution and experience by the patient
• Establish effective relationships & collaborations with other departments (Eye Care COE, Marketing, Fleet, Legal, Finance, etc.) to address key business issues & opportunities
• Maintain knowledge of state regulatory requirements for optometric practice. Stay abreast of any pending rule changes or legislation, and partner with Luxottica Retail’s legal and regulatory services department accordingly
• Ensure that all stores/doctors are in compliance with company, HIPAA, PIPEDA, and other privacy policies
• Keep track of upcoming lease renewals and ensure the timely completion and submission of all necessary forms/documents related to changes in lease terms
• Ensure timely completion and submission of all EyeMed, Medicare, and managed care credentialing materials.
• Ensure sublease doctors are aware of MVC plans in their area and encourage participation

BASIC QUALIFICATIONS

• BA/BS in business, health care or related field
• 10+ years of multi-unit responsibility for physician or optometric practice management, Franchising, subleasing/contracting responsibility for optical company, ophthalmology group, practice-management company or similar experience
• Key competencies: Business Acumen, Networking & Attracting Top Talent, Strategic Thinking, Critical Thinking and Engagement
• 75% travel

PREFERRED QUALIFICATIONS

• OD degree; licensed to practice optometry in a state where brand does business

Pay Range:176,201.85-231,881.98

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Nearest Major Market: Manhattan Nearest Secondary Market: New York City Job Segment: Medicare, Social Media, Manager, Ophthalmic, Optometry, Healthcare, Marketing, Management