External Manager in Training

Circle K; Novelty (OH); On-site; USD 22,730 - 27,552; Full time

Job summary

Circle K in Novelty, Ohio is seeking a full-time position focused on supervising staff and ensuring excellent customer service. The role includes overseeing daily operations, training employees, and maintaining store standards.

Applicants should possess a high school diploma, with 1-2 years of relevant retail experience. Strong management, communication skills, and availability for flexible shifts are also necessary.

The hiring range is between $16.50 and $20.00 per hour, depending on experience.

Qualifications

• 1-2 years of retail work experience or equivalent.
• Ability to train and supervise team members.
• Valid driver's license and dependable transportation.

Responsibilities

• Supervise a team of employees to ensure excellent customer service.
• Manage store organization and cleanliness.
• Schedule employees in accordance with company guidelines.

Skills

Supervisory skills

Customer service

Training and development

Communication skills

Education

High school diploma or equivalent

Tools

Cash register

Computer

Job description

Great Lakes BU - Region 02 - Market 01: 14857 Chillicothe Rd (rt 306), Novelty, Ohio 44072

Shift Availability

Flexible Availability

Time Type

Full time

Essential Duties

Leadership and Management

• Directly supervises the activities of 2 or more full‑time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s).
• Recruits, hires and trains positive, enthusiastic employees, ensuring excellent customer service.
• Develops, manages and assigns tasks appropriately to ensure the store is clean, adequately stocked, organized and well‑kept based on Company standards.
• Maintains a professional and supportive image among subordinates and supervisor.
• Schedules employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image.
• Implements non‑discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees.

Store Relationships

• Develops positive and professional relationships with all suppliers.
• Promotes excellent service and resolves customer complaints in a timely, professional manner.
• Provides regular and predictable onsite attendance.
• Promotes and ensures a safe, positive public image within the neighboring community.

Training And Development

• Prepares ongoing and timely performance appraisals in Workday for all employees, providing proper performance‑based feedback, including 30‑ and 60‑Day check‑ins, 90‑Day, 12‑Month and ongoing anniversary check‑ins.
• Trains all employees ensuring that customer service, store image and marketing execution meet Company standards.
• Trains all employees on safety procedures and promotes safety awareness.
• Mentors and trains all employees on cash awareness and expectations to help reduce risk to the company/BU.
• Ensures employees complete all required training in a timely manner.

Communications

• Develops ways and means to ensure that all employees receive proper communication in a timely manner.
• Establishes periodic ongoing communication meetings with all store employees and the District Manager.

Organizing And Planning

• Evaluates and develops specific action plans to address the needs of the store in order to reach the desired objectives.
• Organizes and maintains all store files and manuals.
• Manages and supervises store employees to ensure that all required and requested reports are completed accurately and timely.
• Manages and supervises store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
• Ensures that all required employment‑related posters and signs are in a place that is easily accessible to all employees.

Financial

• Analyzes daily sales and expense information and takes appropriate action to maximize sales and net profits.
• Budgets and forecasts P&L lines, as well as understands and manages merchandise margins.
• Safeguards and accounts for all money received and disbursed.
• Performs all other financial analysis necessary to maximize sales and net profits.
• Notifies District Manager of any sales, cash, inventory or operating discrepancy.

Job Requirements

• High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred.
• Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions.
• Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions.
• Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc.
• A valid driver’s license and dependable transportation.
• Ability to have open availability.
• Ability to communicate (orally and in writing) in English.
• Ability to perform essential duties and physical functions described above.
• Ability to work in the conditions described below.
• Ability to operate a motor vehicle.
• Ability to sit for long periods of time.
• Certificates & Licenses: Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.

Physical Requirements

• Ability to work a minimum of 50 hours per week
• Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk‑in cooler and/or freezer and outdoors
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups)
• Ability to grasp, reach and manipulate objects with hands for entire shift (This handwork requires eye‑hand coordination).
• Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand‑truck)
• Able to reach overhead for objects
• Ability to bend and twist at waist
• Ability to communicate orally
• Ability to operate a cash register and/or computer keyboard
• Ability to stoop, kneel, squat, bend, push, and pull
• Ability to work alone
• Be exposed to occasional noise
• Ability to stand and/or walk for an entire shift
• May require climbing a ladder to store and retrieve materials or place and remove signs

Work Environment

• Work requires 50 hours per week and can include hours on all shifts, week‑ends and holidays.
• Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
• Exposure to extreme cold temperatures while performing occasional work in a walk‑in cooler and/or freezer
• Exposure to occasional noise.
• Work with minimum direction and periodic supervision.

Hiring Range: $16.50 to $20.00

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or otherwise participating in the application process.