External Job Title Massage Therapist - Maryland

Live! Casino & Hotel Philadelphia; Maryland; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free parking

Free food and discounted meals

Live! Hotel, F&B, and Entertainment -

Tuition Reimbursement

Health benefits

Job summary

Live! Casino & Hotel in Maryland is seeking a Massage Therapist to deliver restorative massage and body treatments tailored to guest needs. You will maintain sanitation standards, explain treatment benefits, customize sessions, and ensure on-time starts.

Must hold Maryland massage license and CPR certification, and maintain current licenses as required. You will work in a high-energy casino environment, provide exceptional customer service, and participate in trainings and product knowledge

Qualifications

• High School Diploma or GED required.
• Maryland massage therapy license required.
• Current CPR certification required.

Responsibilities

• Performs massage and body services meeting service standards.
• Customizes treatments based on guest needs and preferences.
• Maintains sanitation guidelines and cleans equipment between services.
• Explains treatment benefits and product usage to guests.
• Arrives on time and adheres to schedule; reports incidents as needed.
• Attends scheduled trainings and contributes to team objectives.

Skills

Customer service experience

Rapport with guests

Excellent work ethic

Organized

Energetic

Professional manner

Verbal and written skills

Team player

Education

High School Diploma or GED

Maryland massage therapy license

Current CPR certification

Job description

Min Compensation

USD $18.00/Hr.

Max Compensation

USD $18.00/Hr.

Overview

Why We Need Your Talents:

The Massage Therapist plays a vital role in delivering a restorative, high‑quality spa experience by providing exceptional massage and body treatments tailored to each guest’s needs. Your ability to perform services with professionalism, skill, and genuine care ensures every guest receives the highest standard of comfort and relaxation. By maintaining a clean and welcoming environment, upholding strict sanitation and service protocols, and demonstrating deep product and treatment knowledge, you help reinforce the excellence of the Live! Spa and contribute to a memorable and rejuvenating visit for every guest.

Responsibilities

Where You'll Make an Impact:

• Availability When Facility Is Open: This could include nights, weekends, and holidays.
• Provides Ensures the best treatment experience for guests by maintaining the standards set for the Live! Spa treatment menu and standards of excellence.
• Adheres to the policies of the spa and hotel.
• Performs massage and body services that meet the service standards and fulfill guest satisfaction.
• Customizes treatments based upon guest needs and preferences.
• Performs all treatments on services menu under specific license.
• Is able to assess any contraindications of the guest that may prevent service from taking place.
• Maintains focused guest care and excellent communication at all times throughout the service.
• Exhibits a positive and collaborative attitude in the workplace.
• Understands and uses universal precautions when providing services.
• Cleans and disinfects all equipment and workspaces in between services and on a daily basis as sanitation guidelines direct.
• Maintains the highest level of product knowledge and has complete knowledge of all spa services presently offered. Understands the ingredients in products and can explain their benefits to guests. Answers guest’s questions in a knowledgeable and professional manner.
• Recommends products for home use and is accountable to answer for reported product sale metrics.
• Consistently recommends other services or amenities of spa or hotel.
• Begins and ends all treatments on time.
• Follows all time and attendance policies. Works assigned schedule. Arrives and departs from their shift on time.
• Informs Spa Manager or other assigned spa personnel about product or resource needs.
• Performs all treatments on services menu based upon current licensure.
• Completes all assigned side work as needed including room set up and breakdown, removal of soiled linens, stocking and inventory.
• Attends all scheduled meetings.
• Attends scheduled professional trainings.
• Reports any incidents or accidents to a member of the management team.
• Other duties as assigned.

Skills to Help You Succeed:

• Customer service experience, preferably in a spa.
• Must be able to build rapport with guests and determine needs.
• Excellent work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Good verbal and written skills.
• Strong team player.

Qualifications

Must-Haves:

• High School Diploma or GED.
• Valid Maryland state license in massage therapy or other credentials required by Maryland.
• Current CPR certification.
• Must maintain all current licenses and certifications that are required on a state or local level.
• Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.

Physical Requirements:

• Ability to stand for long periods.
• Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects.
• The employee may occasionally lift and/or move up to 25 pounds.
• This position requires the following abilities: balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• The employee will be required to operate the following tools: massage oils and lotions, hot stones, hot cabbie, hand towels, eye masks, body treatment products, hot packs, mud, salts, paraffin heaters, and disinfectants.
• Work conditions may include exposure to odors, fumes, and vibrations. For those working in a facility with a steam room or hydrotherapy, this would include working with or near water and steam in hot temperatures.

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.