External Communications Lead

Carrier; Charlotte (NC); Hybrid; USD 96,000 - 192,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Vacation and leave benefits

Tuition assistance

Job summary

Carrier Global Corporation seeks an External Communications Manager to lead communications for media, investors, customers and stakeholders. The role shapes external reputation through proactive storytelling and issues management in a hybrid work model (3 onsite days, 2 remote).

The ideal candidate has a Bachelor’s degree with 7+ years in external communications, PR or corporate comms, plus strong writing, media relations and cross-functional collaboration skills.

Qualifications

• Bachelor’s degree required in a relevant field.
• 1+ years of external communications and PR experience preferred.
• Experience crafting executive messaging and media relations strategies.

Responsibilities

• Develop external communications strategies aligned to business priorities.
• 2. Write and manage press releases, key messages and media materials.
• 3. Lead proactive media outreach to elevate brand visibility.
• 4. Support campaigns that build awareness and credibility.
• 5. Prepare leaders for media interviews with briefs and talking points.
• 6. Monitor media and identify risks and opportunities for timely responses.
• 7. Translate business wins into compelling external narratives.

Skills

External communications

Public relations

Media relations

Crisis communications

Stakeholder engagement

Executive messaging

Writing/editing

Cross-functional collaboration

Education

Bachelor's degree

Bachelor’s degree in Communications or related field

Tools

Meltwater

Cision

Sprout

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About The Role

The External Communications Manager leads strategic communications for key external audiences, including media, investors, customers, elected officials, influencers, and other stakeholders. This role is responsible for shaping and protecting the organization’s external reputation through proactive storytelling, media relations, executive messaging, and issues communications. It also ensures the business has a clear, consistent, and credible voice in the market across both planned communications and real-time response needs.

This position follows a hybrid schedule, with 3 days onsite and 2 days remote per week

Key Responsibilities

• Develop and execute external communications strategies aligned to business priorities and brand reputation goals.
• Write and manage a range of external communications materials, including press releases, key messages, media statements, case studies/testimonials, executive talking points, and other stakeholder-facing content.
• Lead proactive media outreach across trade, local, and business media to elevate brand visibility and secure positive coverage.
• Support media campaigns that strengthen awareness, credibility, and market positioning.
• Prepare leaders and designated spokespeople for media interviews, including briefing materials, message development, and interview preparation.
• Serve as a key partner in issues management by developing holding statements and supporting rapid, coordinated external responses when needed.
• Monitor media coverage, industry news, and emerging issues to identify risks, opportunities, and timely communications needs.
• Help translate business wins, customer success stories, and strategic milestones into compelling external narratives.
• Build and maintain strong relationships with journalists, communications partners, and key external stakeholders.
• Growth in positive earned media coverage across target trade, local, and business outlets
• Quality, reach, and relevance of media placements
• Increased share of voice and visibility for key business priorities and brand stories
• Timeliness and effectiveness of media response and issues communications
• Readiness and effectiveness of spokesperson preparation and media engagement
• Consistency and quality of external messaging across stakeholder audiences
• Volume and impact of proactive story placements tied to strategic business wins, customer testimonials, and priority initiatives
• Effectiveness of media monitoring and issue identification, including speed of escalation and response
• Stakeholder confidence in communications support, counsel, and execution
  
  

Required Qualifications

• Bachelor’s degree
• 7 + years of experience in external communications, public relations, and/or corporate communications
  
  

Preferred Qualifications

• Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, or related field
• Experience in HVAC, building systems, or industrial/B2B industries
• Familiarity with media monitoring and analytics tools (e.g., Meltwater, Cision, Sprout)
• Experience developing communications for investors, government stakeholders, or industry influencers
• Experience supporting large-scale announcements (product launches, acquisitions, major initiatives)
• Strong presentation and advisory skills, with ability to influence senior leaders
• Proven experience developing and executing external communications strategies, including media relations and storytelling
• Strong writing and editing skills, with demonstrated ability to create executive-level messaging, press releases, and media materials
• Proven experience developing customer stories, testimonials, and case studies that translate business outcomes into compelling external narratives
• Experience managing media outreach, press engagement, and journalist relationships
• Experience preparing leaders and spokespeople for media interviews, including messaging development and briefing materials
• Demonstrated experience supporting issues management or crisis communications
• Ability to monitor media, identify risks/opportunities, and respond with timely communications
• Strong cross-functional collaboration skills, partnering with Marketing, Legal, and business leadership
• Ability to translate complex business topics into clear, compelling external narratives
  
  

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

Thisposition is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance
  
  

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 10 July 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.