External Communications, Chase Auto Vice President

JPMorgan Chase; Plano (TX); On-site; USD 105,000 - 170,000; Full time

Job summary

JPMorgan Chase's Chase Auto division is seeking a Vice President of External Communications to shape the external narrative for the national auto finance business. This senior role focuses on B2B communications for Commercial Solutions and supports other units, including Private Label Captive Finance and Retail and Consumer.

As External Communications Lead, you will be a seasoned PR professional guiding media engagement, executive visibility, and risk management in high-visibility environments,

Qualifications

• 7+ years in external communications or public relations with progressively senior responsibilities.
• Proven ability to advise senior executives and create B2B communications strategies that drive business outcomes.
• Experience with consumer-facing media and trade publications; can tailor messaging to diverse audiences.
• Strong executive presence and credibility at senior levels; exceptional writing and editing skills.
• Ability to anticipate reputational risk in a regulated industry and manage it effectively.

Responsibilities

• Lead external communications strategy for Commercial Solutions aligned with enterprise priorities.
• Advise senior executives on positioning, media engagement, and executive visibility.
• Develop proactive narratives highlighting innovation, partnerships, and industry leadership.
• Coordinate with executives for media interviews, speaking engagements, and major announcements.
• Own media strategy and cultivate relationships across national, financial, automotive, consumer, and trade press.
• Manage reputational risk and lead communications planning with Legal, Compliance and Corporate Communications.
• Translate complex financial topics into clear messaging for external stakeholders.
• Collaborate with Consumer & Community Banking and Corporate Communications for consistency.
• Monitor industry trends and media landscape to identify differentiation opportunities.
• Oversee external agencies and apply measurement frameworks for program effectiveness.

Skills

External communications

Executive advisory

Media relations

Strategic storytelling

Crisis management

Stakeholder management

Public speaking

B2B communications

Reputation management

Regulatory awareness

Education

Bachelor’s degree in journalism or communications

Job description

Job Information

• Job Identification 210782939

• Job Category Communications

• Business Unit Consumer & Community Banking

• Posting Date 08/27/2026, 06:41 PM

• Locations 237 Park Ave, New York, NY, 10017, US8181 Communications Pkwy Ste C, Plano, TX, 75024, US1111 Polaris Pkwy, Columbus, OH, 43240, US301 N Walnut St, Wilmington, DE, 19801, US

• Job Schedule Full time

• Job Shift Day

• Base Pay/Salary New York,NY $123,500.00-$185,000.00; Plano,TX $104,500.00-$170,000.00; Columbus,OH $90,250.00-$155,000.00; Wilmington,DE $104,500.00-$170,000.00

Job Description

Chase Auto is seeking a Vice President of External Communications to shape the external narrative for one of the nation’s leading auto finance businesses. This role supports B2B communications for the Commercial Solutions business unit, with a particular emphasis on advancing the reputation and visibility of Commercial Solutions and will also provide ad hoc communications support to Auto’s other business units, including Private Label Captive Finance and Retail and Consumer.

As an External Communications, Chase Auto Vice President within Consumer and Community Banking you will be a seasoned public relations professional with deep experience operating in complex, high-visibility environments. You will bring a sophisticated understanding of the media landscape and demonstrates equal fluency engaging top-tier business, financial, and trade publications, in addition to securing executive speaking opportunities at B2B conferences in auto and other industries. Success in this role requires exceptional judgment, executive presence, and the ability to anticipate risk while identifying opportunities to elevate the business.

Job responsibilities

• Lead external communications strategy for Commercial Solutions, ensuring alignment with enterprise priorities and long-term growth objectives.

• Serve as a trusted advisor to senior executives, providing strategic counsel on positioning, media engagement, executive visibility, and reputational considerations.

• Develop and execute proactive, insight-driven narratives that highlight innovation, client partnerships, product capabilities, and industry leadership across both consumer and commercial segments.

• Partner closely with executives to support media interviews, speaking engagements, major announcements, and thought leadership opportunities.

• Own media strategy and cultivate strong relationships across national, financial, automotive, consumer, and trade press.

• Anticipate and manage reputational risk and lead communications planning for sensitive or high-impact situations in coordination with Legal, Compliance, and Corporate Communications.

• Translate complex financial and automotive topics into clear, credible, and compelling messaging for external stakeholders.

• Collaborate across Consumer and Community Banking and Corporate Communications to ensure consistency with firmwide messaging and strategic priorities.

• Monitor industry trends, competitive dynamics, and the evolving media landscape to inform strategy and identify opportunities to differentiate the business.

• Oversee external agency partners and implement measurement frameworks to evaluate the effectiveness of communications programs as needed.

Required qualifications, capabilities, and skills:

• 7+ years of relevant, progressively responsible experience in external communications, corporate communications, or public relations; Bachelor’s degree in journalism or communications

• Proven success advising senior executives and developing B2B communications strategies that lead measurable business outcomes.

• Significant experience engaging both consumer-facing media and B2B or trade publications, with the ability to tailor messaging to distinct audiences.

• Strong executive presence with the ability to influence stakeholders and operate with credibility at senior levels of the organization.

• Exceptional writing, editing, and messaging skills with disciplined attention to detail.

• Demonstrated ability to anticipate and manage reputational risk within a regulated industry.

• Experience navigating complex, matrixed organizations with multiple stakeholders and competing priorities.

• Strong business acumen and strategic orientation, with the ability to connect communications strategies to broader enterprise goals.

• Excellent writing, editing and presentation skills

• Ability to thrive in a fast-paced environment with multiple assignments, stringent deadlines and changing priorities

Preferred qualifications, capabilities, and skills:

• Communications experience within commercial banking

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs (https://careers.jpmorgan.com/us/en/how-we-hire/faqs) for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.