External Benefits Advocate

OPOC.us; Worthington (KY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

401K with company matching

Medical insurance

Dental insurance

Vision insurance

Company paid life insurance

8 paid holidays

Paid time off

TelAssurance

Onsite gym and health coaching

Job summary

OPOC.us (One Point of Care) is seeking a full-time Benefits Advocate to join our Worthington, OH location. This customer-facing role focuses on explaining benefits, reviewing billing and claims, and delivering compassionate service in a fast-paced environment.

You will collaborate with teammates to achieve the best outcomes for clients, maintain accurate records, and grow with a company committed to improving lives through innovation in research, education, and service.

Qualifications

• Excellent written and verbal communication skills, externally as well as internally.
• Strong organizational skills and the ability to document and maintain records of client interactions, transactions, comments, and concerns.
• Attention to detail and problem-solving skills.
• Computer literacy and a working knowledge of office equipment, like printers and fax machines
• Prior experience in service-related industry and client care a plus.

Responsibilities

• Respond to inquiries and outline benefits and coverage for clients.
• Review billing and claims for accuracy.
• Perform administrative duties as required.
• Maintain records of client interactions and concerns.
• Support your team with strong interpersonal skills.

Skills

Communication skills

Organizational skills

Attention to detail

Problem-solving

Computer literacy

Customer service experience

Job description

OPOC.us (One Point of Care) is seeking full-time Benefits Advocate to join the team in our Worthington, OH location. We are looking for a positive, compassionate, high-energy individual who is client focused and enjoys working in a team environment. Successful candidates will have strong critical thinking and problem-solving skills, a willingness to learn, and a commitment to achieving the best possible outcomes for our clients.

We are hiring a new class of Benefits Advocates to join OPOC.us on Monday, October 5th, 2026.

Pay Rate: $19.00 per Hour
Work Shift: Monday - Thursday 11:00 am - 8:00 pm and Friday 8:00 am - 5:00 pm

External Benefits Advocate

Role Description

• This is a Customer Facing position.
• Duties include responding to a wide range of inquiries and unique needs surrounding all levels of employee benefits, outlining benefits and coverage available to our clients, reviewing billing and claims for accuracy, and administrative duties as required.
• The ideal candidate will have excellent written and verbal communication skills, a keen attention to detail, ability to maintain a positive, empathetic, calm, and professional attitude under all circumstances, and resilience and flexibility when managing the day-to-day tasks needed to support our commitment to improving lives through innovation in research, education, and service.
• Support your team members with exceptional intra-personal skills.

Requirements

• Excellent written and verbal communication skills, externally as well as internally.
• Strong organizational skills and the ability to document and maintain records of client interactions, transactions, comments, and concerns.
• Attention to detail and problem-solving skills.
• Computer literacy and a working knowledge of office equipment, like printers and fax machines
• Prior experience in service-related industry and client care a plus.

Compensation

• OPOC.us offers a competitive wage and benefits package, as well as an opportunity for growth for driven individuals.

Benefits

• 401K with company matching.
• Medical insurance
• Dental insurance
• Vision insurance
• Company paid life insurance.
• 8 paid holidays plus generous paid time off.
• Company paid TelAssurance, a wellness benefit that offers unlimited telemedicine and a robust Rx program.
• Onsite gym and health coaching
• And most of all, the opportunity to grow and develop in a supportive and positive work environment!

OUR GROWTH OPPORTUNITIES:

At OPOC, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places!

Join us!

• If your passion is to work in a caring environment
• If you believe that learning is a life-long process
• If you strive for excellence