Export Logistics Specialist

Quaker Houghton; Conshohocken (Montgomery County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Volunteer time off

Dress for your day

Medical

Dental

Vision

Parental Leave

Holiday Pay

Paid Time Off

Tuition Reimbursement

Savings Plan

Job summary

Quaker Houghton is seeking a customer order management professional to oversee the end-to-end order-to-cash process for international customers and affiliates. You will validate orders in JDE, ensure accurate pricing, availability, and master data, and maintain proactive communication on status and delivery.

You will coordinate international shipments, prepare export documents, and collaborate with freight forwarders and customs brokers while supporting intercompany supply and planning

Responsibilities

• Manage the complete order-to-cash process for assigned international customers and intercompany affiliates.
• Validate, enter, and monitor purchase orders in JDE to ensure accurate pricing, availability, and master data.
• Coordinate international shipments and export documentation in accordance with regulations and company policies.
• Maintain proactive communication on order status, shipping schedules, and potential supply issues.
• Build and maintain professional relationships with customers, sales teams, and internal stakeholders.

Job description

Job Summary Job Description

Customer Order Management Manage the complete order-to-cash process for assigned international customers and intercompany affiliates. Receive, validate, enter, and monitor customer purchase orders in JDE. Ensure accurate pricing, product availability, delivery terms, and customer master data. Maintain proactive communication regarding order status, shipment schedules, and potential supply issues. Resolve order discrepancies, delivery concerns, and billing issues.

Export Operations

Coordinate international shipments in compliance with export regulations and company policies. Prepare and review export documentation, including: Commercial Invoices, Packing Lists, Certificates of Origin, Dangerous Goods Documentation, Export Declarations, Bills of Lading, Letters of Credit documentation (when applicable). Collaborate with freight forwarders, customs brokers, and logistics service providers. Ensure compliance with Incoterms and customer-specific shipping requirements.

Intercompany Customer Support

Manage supply relationships with regional affiliates and manufacturing locations. Coordinate order fulfillment between production sites and affiliated companies. Monitor inventory availability and allocation for intercompany demand. Support global planning and supply chain alignment initiatives. Facilitate issue resolution related to product availability, transportation, and delivery performance.

Customer Relationship Management

Build and maintain professional relationships with customers, sales teams, and internal stakeholders. Serve as the primary customer-facing contact for export order management activities. Support customer onboarding and account maintenance processes. Participate in customer reviews and continuous improvement initiatives.

Supply Chain Coordination

Work closely with Production Planning, Supply Planning, Logistics, and Warehousing teams. Manage product allocation during supply constraints. Monitor shipment execution and delivery performance. Escalate potential service disruptions and develop mitigation plans.

Compliance and Quality

Ensure compliance with: Export control regulations, Customs requirements, Dangerous goods transportation regulations, Chemical industry standards, Company policies and procedures. Maintain accurate transaction records and audit documentation. Support internal and external audits as required.

Performance Management

Monitor and report key customer service metrics, including: Customer Satisfaction, Order Cycle Time, Backlog Management.

About Us

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

What's in it for you

• Competitive pay programs with excellent career growth trajectory
• Paid time off for volunteerism
• Dress for your day; how you dress is determined by what your day may bring
• Medical
• Dental
• Vision
• Parental Leave
• Holiday Pay
• Paid Time Off
• Tuition Reimbursement
• Savings Plan

Equal Employment Opportunity

Work for a global leader in the industrial process fluids industry. Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran’s status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.

Company Repeated Description

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.