Export Coordinator

Mutual Trading Co., Inc.; El Monte (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

401k match

Job summary

Mutual Trading Co., Inc. in Southern California is seeking a Logistics Coordinator to manage orders, invoicing, and billing data in our company database.

You will maintain customer records, support payment collection with the accounting team, coordinate freight, and ensure timely fulfillment while delivering excellent service and working well with a diverse team.

Qualifications

• 2+ years of relevant logistics experience.
• Business-level English; bilingual Spanish preferred.
• Ability to work independently and as a team.
• High school diploma required; Bachelor's degree preferred.

Responsibilities

• Input, update, and maintain sales orders, invoices, and bill-back data.
• Update and maintain customer records in the company database.
• Maintain high levels of customer satisfaction by providing excellent service.
• Coordinate with the accounting department to assure timely payments.
• Answer customer questions about product features, benefits, and procedures.
• Coordinate delivery logistics with freight forwarders and customers.
• Provide logistical support to warehouse shipping personnel; obtain freight quotes.
• Report inventory or service issues to the account manager.
• Coordinate export inspections with USDA, NOAA/USDC, LA County Agriculture, etc.
• Collaborate with sales staff to monitor active purchase orders and ensure timely completion.
• Attend semiannual inventory count; possibly on weekends.
• Attend company events outside normal working hours.
• Other duties as required by management.

Skills

Logistics

Customer service

Data entry

Communication

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Established in 1926, Mutual Trading Co., Inc. was originally a small co-op organization for centralized purchasing of basic import foods to service the needs of the early Japanese immigrant society in Southern California. We've grown 100 years old now, and command a premiere position among Japanese foodservice suppliers, as well as fill a key role as "Culinary Ambassador" promoting Japanese foods worldwide. Currently, we import, manufacture, and distribute over 8,000 Japanese foods, beverages, restaurant equipment and supplies.

All paid Health, Dental, and Vision Insurance for employees and their dependents

Life Insurance and 401k Plan with company match.

Hours: M-F: 8AM - 5PM

Essential Job Functions

• Input, update, and maintain sales orders, invoices, and bill-back data within the Company database
• Update and maintain customer records in Company database
• Maintain high levels of customer satisfaction by providing excellent service and building rapport
• Coordinate with the accounting department to assure the collection of payment in a timely manner
• Answer customer questions about product features, product benefits, and procedures
• Coordinate delivery logistics with freight forwarders, custom brokers, and customers to meet their needs
• Provide logistical support to warehouse shipping personnel by obtaining freight quotations and coordinating the shipping schedule
• Report any inventory or service issues to appropriate account manager immediately
• Coordinate inspections with local government agencies to comply export requirements: USDA, NOAA/USDC, LA County Agriculture, etc.
• Collaborate with the sales staff to monitor active purchase orders and ensure that orders are completed on time
• Attend semiannual inventory count on designated day, possibly on a weekend
• Attend Company events and functions outside of normal working hours
• Other duties as required from manager
• Obligation to answer to all management as requested

Physical Requirements

• Ability to sit in an office for a majority of the day
• Ability to type for extended periods throughout the day
• Ability to reach, bend, kneel, and lift up to 25 pounds occasionally
• Working Conditions
• Noise Level: Normal to loud while in the office

Other Requirements

• Business level English - Read/write/speak/listen
• Business level Spanish - Read/write/speak/listen
• Conversational Japanese preferred - Read/write/speak/listen
• Ability to work independently and as a team
• Ability to adapt to frequent changes in assignments and workload
• High school diploma required. Bachelor's Degree and above preferred
• 2+ years of relevant logistics experience required

Knowledge and Skills

• Basic mathematical knowledge - markups, discounts, combining/converting measurements, counting inventory, etc.
• Problem-solving skills
• Basic Microsoft Office proficiency
• Communication and interpersonal skills
• Detail oriented, organized and ability to learn and follow instructions
• Knowledge of logistics and supply chain preferred
• Knowledge of Japanese foods and sakes preferred

Disclaimers

This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform any other job-related duties as instructed or requested by the department manager or other management as needed, subject to reasonable accommodation and business needs. The information contained herein is subject to change in the Company's sole discretion, and no part of this document is to be construed as an express or implied contract of employment, nor does it alter the "at-will" employment status with the Company. Requirements are subject to accommodations with ADA, FEHA, and all other applicable federal and state laws. Please report any changes of essential job functions to the Human Resources Department.

Mutual Trading Company, Inc. is an Equal Opportunity Employer.