Export Care Business Partner

Maersk; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A global logistics leader is seeking a Care Business Partner in the United States to enhance customer experiences and manage relationships post-onboarding. Ideal candidates possess a Bachelor's degree in Business or Logistics and are fluent in English and Vietnamese. Responsibilities include managing communications, collaborating with various departments, and delivering efficient service. This role promotes a diverse and inclusive workplace with ample opportunities for career growth.

Qualifications

• Fluent in English and Vietnamese.
• Demonstrated ambition for a long-term career in logistics.
• Self-learning aptitude and willingness to learn new skills.

Responsibilities

• Deliver superior customer experiences to build trust.
• Manage emails and calls effectively to address inquiries timely.
• Collaborate with stakeholders to enhance customer solutions.
• Handle multiple tasks while setting priorities.

Skills

Customer centricity

Effective communication

Problem-solving skills

Teamwork

Education

Bachelor in Business, Foreign Trade, Logistics or related fields

Job description

Who We Are

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting‑edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Offer

Maersk is the global leader in the industry; you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded. On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities. On career development, there are a wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration for internal candidates and encourages employees to take responsibility for managing their careers whether to move laterally or vertically.

Role Description

Care Business Partner (Customer Experience Consultant) includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

• Customer channel management
• Email, Call, Communication Management
• Customer onboarding and relationship management
• Internal/External stakeholder management in daily business
• and more.

Main Objectives for an export Care Business Partner

• Improve Customer Experiences
• Delivering Efficiency
• Empower Capacity and Support Business Growth

Key Responsibilities

• Deliver superior customer experience to create a Trust.
• Manage Email, Call, business Chat via Case management - addressing customer inquiries on‑time and effectively.
• Own customer experience to collaborate with related stakeholders to reduce both internal and external efforts and aim to process enhancement.
• Manage contracts and resolve customer disputes.
• Manage stakeholders involves collaborating with various departments to address customer issues.
• Understand customer business needs and desires to offer long‑term integrated solutions and services proactively.
• Drive uptake and digitalization actively by "walking at customer’s shoes" to maximize e‑com benefits.
• Have ability to handle multiple tasks. Set priorities to manage daily tasks and support Customer Experience projects.
• Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s).

Requirements and Competencies

• Education at the Bachelor level in Business, Foreign Trade, Logistics or related fields.
• Language: Vietnamese, fluent English.
• Have Ambition to establish a career in transportation and logistics for the long term.
• Customer centricity: Ability to understand customers’ situations, perceptions, and expectations. It is putting customer at the core of all decisions related to delivering products, services, and experiences to create customer satisfaction, advocacy, and long‑term partnership.
• Effective communication: good verbal, written, and presentation skills.
• Effectively handling multi‑tasks in high‑pressure situations.
• Teamwork – Works together with others in the business unit to achieve results, foster teamwork.
• Problem‑solving skills and the ability to handle challenging situations with diplomacy and professionalism.
• Self‑learning skill and have passion to learn the new.
• Positive and proactive attitude.

Equal Opportunity Statement

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].