Explosive Detection Canine (EDC) Field Supervisor

Allied Universal; New York (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life,AD

Paid time off

Eight paid holidays

Employee Assistance Program

Employee discounts

Job summary

Allied Universal is seeking an Explosive Detection Canine (EDC) Field Supervisor in New York to oversee the canine team, ensure client satisfaction, and maintain standards of performance. The role manages EDC Handlers and collaborates with clients to meet contract requirements in a fast-paced security environment.

Ideal candidates bring 3+ years in civilian law enforcement or military explosive detection, TSA 3PK9 certification, and strong communication, time management, and training skills.

Qualifications

• High School diploma or GED required.
• Security license or equivalent licensing as required.
• TSA 3PK9 certification or ability to obtain it.
• Minimum of three years with civilian law enforcement or military explosive detection handlers.
• Minimum of one year as an MSA Explosive Detection Canine Handler.
• Proficiency in Microsoft Office (Word/Excel/PowerPoint).
• Ability to interact professionally with all levels of staff and clients.
• Excellent time management and multitasking in a fast-paced environment.
• Adequate living environment for canine exercise and training.
• Reliable transportation for transporting the canine to/from work.
• Willingness for incident/emergency response duty and client demonstrations.

Responsibilities

• Provide input into employee standards of performance and conduct and SOPs.
• Work with clients to assess satisfaction, identify concerns, and escalate as needed.
• Coordinate with client management to meet contract obligations and maintain relations.
• Train and retrain team members using best-practice industry knowledge.
• Discipline Handlers when needed, up to termination.
• Ensure adherence to post standard operating procedures and client-specific requirements.
• Coordinate with other MSA departments to ensure reliable operations.
• Review post orders with employees and clarify misunderstandings.
• Coach and document performance feedback and disciplinary actions.
• Ensure professional behavior toward clients, colleagues, and the public.

Skills

Professional communication

Time management

Multitasking

Transportation access

Education

High School diploma or GED

Security license and/or other licensing

TSA 3PK9 certification

Bachelor's degree in law enforcement or criminal justice

Tools

Microsoft Office

Job description

Overview

Company Overview:

Advance your career in security with Allied Universal® Enhanced Protection Services, the global leader in security and threat mitigation. Following the acquisition of MSA Security® in 2021, we became the world's largest non-governmental canine detection company. Specializing in canine explosives and firearm detection, we offer exciting career opportunities for those passionate about canine security. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles such as canine officers, handlers, trainers, veterinary technicians, and kennel managers.

Job Description

Our canine group under, Allied Universal® Enhanced Protection Services, is hiring a Explosive Detection Canine (EDC) Field Supervisor . The Field Supervisor is responsible and accountable for the good order of the work force as it relates to client expectations, the public, and the best business practices of the canine group. The Field Supervisor will also be responsible for managing the duties, performance, and relations of EDC Handlers.

RESPONSIBILITIES:

• Provide input into the development of employee standards of performances and conduct as well as post standard operating procedures
• Work directly with clients, assess client satisfaction; identify areas of concern, initiate corrective actions, and raise appropriate issues to senior management attention
• Work directly with client management and personnel to help meet the obligations of our contract, ensure MSA compliance, and maintain positive customer relationships
• Utilize best-practice industry knowledge, combined with career-experience, to train and retrain team members
• Assess and recommend discipline for Handlers on their team, up to and including termination of employment
• Provide input into the development of employee Standards of Performance and Conduct as well as Post Standard Operating Procedures
• Coordinate successfully with other MSA departments to ensure reliable operations
• Implement and enforces employee Standards of Performance and Conduct
• Implement and supervise the execution of Post Standard Operating Procedures, inclusive of client specific requirements and companywide business practices
• Review post orders and other details of assignments with employees; ensure understanding and clarify misunderstandings
• Coach, discipline, and provide balanced feedback to personnel as appropriate; meet personally with employees and document coaching and disciplinary actions
• Monitor actions of subordinates to ensure attentive, courteous, and professional behavior toward client representatives, fellow employees, visitors, and the public
• Ensure widest dissemination and understanding of employees Standard of Performance and Conduct
• Serve as the direct representative of the MSA Security Leadership and Management team to the field, and relay and enforce operational decisions and intent
• Conduct initial inquiry and investigations into allegations of the employee misconduct or SOP violations.
• Recommend policies and procedures for maximizing efficiency, effectiveness, safety, and overall performance in meeting client's expectations
• Interview, select, and perform ongoing training to ensure success of new hires
• Complete administrative paperwork as required, and maintain records, forms, and reports as necessary
• Coordinate successfully with other MSA departments to ensure reliable operations

QUALIFICATIONS:

• High School diploma or GED equivalency
• Possession of, or ability to obtain, security license and/or other licensing and credentialing as required
• Certification as a TSA regulated 3PK9 certified EDC Team, or ability to obtain such certification
• Minimum of three (3) years of experience with civilian law enforcement or military explosive detection handler
• Minimum of one (1) year of experience as an MSA Explosive Detection Canine Handler
• Strong proficiency in Microsoft Office (Word, PowerPoint, Excel, and Publisher)
• Be able to interact professionally with all levels of employees and clients
• Excellent time management skills; ability to balance multiple competing tasks in a time compressed environment while generating quality results
• Other:
• Possess adequate living environment to allow for the proper exercise and training of the canine
• Have access to reliable transportation sufficient to allow the safe transportation of the canine to and from work
• Willingness and ability to be available for incident/emergency response duty, standby duty, and client demonstrations, which includes various days and hours

PREFERRED QUALIFICATIONS:

• Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
• Prior civilian or military K9 handler experience
• Completion of a full military handler course
• Bachelor's degree in law enforcement or criminal justice related studies
• A minimum of 8 or more years of service in any military branch

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Paid time off offered
• Eight paid holidays
• Employee Assistance Program
• Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!

PAY: $80,000 - $85,000 annually

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.